Mécanicien⸱ne / Technicien⸱ne Cycle et sports (H/F) - CDI 100% - BIENNE — Decathlon

Full description

Mission Your future playground You will join the shop of Biel, with an area of 2600m2, made up of a team of 28 employees. Your perimeter Workshop - Cycle - Rental is at the heart of our local strategy. The team consists of 10 enthusiasts including 2 technicians. Join an adventure that continues to grow Decathlon in Switzerland, it is a success story that started in 2017 in Neuchâtel. Since then, we have opened about ten stores a year to reach 50 outlets today. And we're not going to stop there! Our expansion continues, especially in German-speaking Switzerland, offering career opportunities throughout the country. And now, you're looking for a job where you're not just here to tighten bolts behind an establishment? Do you want to make decisions and be in direct contact with athletes? Do you want to combine your technical expertise with a true sense of customer service? Then this job is for you. Why?

• Your workshop is your own business. At Decathlon, we like to give responsibility to our teammates. You do not just perform repairs: you must anticipate periods of high activity, manage and guarantee the accuracy of your spare parts stock, and follow your performance indicators (growth, repair rates, customer satisfaction).
• You are the link between technique and human. The client is at the centre of everything. Whether to provide a precise diagnosis, offer the right choice of services (second life, maintenance) or simply reassure an athlete on his or her equipment, you are in the field. Your technical expertise is only valid if it is shared with the smile.
• You give trust and you get it. Do you have any idea how to improve the efficiency of the workshop or reduce our processing times? You have the right to try, to make mistakes, and to learn. It is by taking initiatives that we grow. Moreover, this position is an excellent springboard: if you have ambition, many opportunities for evolution await you (Referrent Atelier, Regional Technician...). This job isn't for you if...
• You only want to repair bicycles (at home, a workshop touches everything: skis, fitness, flocking/personalization, etc.). Even if the bikes concern the vast majority of our repairs)
• You're only interested in pure technique and contact CUSTOMER bores you.
• You like top-down structures and you wait for us to make decisions for you.
• You're not ready to work on Saturdays (because that's when our customers need us the most) A technician, what is it? Your mission is twofold: to ensure the irreproachable quality of your technical services while guaranteeing an exceptional customer experience. On a daily basis, your responsibilities are divided into two main areas: 1. Diagnosis and customer relationship:
• Welcome the client, listen to their need and provide a reliable and accurate diagnosis
• Apply workshop management standards and follow diagnostic procedures
• Sell our products and services (physically and digitally) and systematically offer the right choice of circular economy services
• Offer a quote and time frame tailored to the needs of the athlete
• Manage the collection and delivery of equipment with maintenance advice
• Your success indicators (KPIs): % correct diagnosis, % share of local PEC (sustainability), Growth in number of interventions (PEC), Average fee basket. 2. Technical and operational services:
• Perform repair, maintenance and rehabilitation services according to Decathlon safety standards.
• Ensure customization of products (flocage, engraving...).
• Guarantee the accuracy of your spare parts stock and order what is missing.
• Ensure a safe, clean and secure working environment.
• Your Success Indicators (KPIs): Repair Rate, Local Processing Time, Stock Reliability, Workshop Efficiency, GMV Customization Growth and Rewards, NPS Customization. Profile What we expect from you:
• You have a technical training (type CFC, AFP) and a proven experience in mechanics ( ideally, ski/fitness a big plus)
• You're a real sports enthusiast and you're practicing
• You are oriented to solutions: faced with a mechanical problem or an dissatisfied customer, you always find the way to fix things.
• You're organized, rigorous, and you know how to handle stress peaks with emotional intelligence.
• You are ideally fluent in French and German (at least B1 in the non-native language). What we offer: (Small accuracy: the amounts and benefits below are valid for a 100% and will be logically proratized according to your activity rate!). We list below the main advantages.
• Wages and bonuses: you are offered a fixed wage of between CHF 4!300 and CHF 5!600 gross per month, paid over 13 months. To this is added a monthly bonus (up to 10% of your gross salary) directly related to the store's collective perfs. Not to mention the annual share of profits: it is not guaranteed, but we give ourselves all year round to get it!
• Shareholding: Once a year, you can become a shareholder of the company. It is an excellent investment: the value of the share has never been negative since the creation of Decathlon 50 years ago!
• Holidays: because recovery is part of the performance, you enjoy 5 weeks of vacation paid per year.
• Passion Sport: We support your practice! Get 25% discount on your Decathlon purchases (and even 25% extra discount if you buy a soft mobility product for your home-to-work trips). We also offer a voucher of 225 CHF/year for your sports or fitness subscription.
• Your development: With us, you never stop learning thanks to our hundred continuous trainings. In addition, you have a privileged moment every month with your Leader to discuss your goals and desires. Your career: in our home, evolution is not a myth Do you join us at the Atelier? You will be able to become Manager Workshop, evolve towards commerce as Head of Rayon, or even become Trainer. There are many possibilities! The story that proves everything: our current boss of Decathlon Switzerland, Fabrice, started with us when he was 18... as a salesman! And stories like his, we have dozens. With thousands of possible trades in Switzerland and abroad, your trajectory belongs to you. Joining Decathlon is integrating a global network where opportunities for change are real. The recruitment process: how do we meet? An objective and human assessment is needed. Here are the steps to join us:
• Your application: No need for a cover letter. Simply send your CV and answer our short questionnaire.
• Assessment: As soon as you apply, you will receive an email from AssessFirst (think about checking your spam!). It's a 30-minute questionnaire to help us discover your personality and soft skills. Don't worry, it's not an AI that sorts your CV: it's our teams that read each application and ensure the screening! The real plus? You get your results instantly, a great bonus to help you in your research or future interviews.
• "Cultural benefit" exchange (in visio): A first discussion with the Talent Acquisition team to check that we share the same values. You can find Decathlon's here.
• Professional maintenance (in-store): Meet your/your future manager to speak concretely: your future playground and technical skills. (A final step with the store management is sometimes added). Ready to meet the challenge? Meet us!

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