CDI - Coordinateur Commercial (H/F) — Hermès

Full description

Commercial Coordinator (M/F)

Workplace: Brügg (BE) At La Montre Hermès, within the Department of Commercial and Commercial Operations, the Commercial Coordinator ensures the daily monitoring of customers, including the management of shipments and returns, in keeping with Hermès' spirit of service and progress. He/she makes available to the customer the right product, in the right place, at the right time, at a lower cost and with the best quality, by providing a relevant and qualitative response to any request in a spirit of service and respect. He/she develops his/her versatility in order to contribute to a reliable and flexible organization, while offering a good level of expertise, and takes on a role of representing the company with the customer.

Your main tasks will be

The Commercial Coordinator manages day-to-day contacts with clients by providing them with relevant solutions and information, and provides full administrative follow-up to clients in complementarity with the activities of the Market Managers. At the delegation of the latter and in agreement with them, he/she is the force of proposal on product alternatives. He/she receives, checks and records orders, checks the availability of parts and tracks deadlines. He/she manages the preparation of shipments by coordinating with the shipping department, optimizes shipments through the consolidation of contract goods, and prepares commercial and pro forma invoices for his/her customers, including those for complementary items. He/she prepares all shipping and export documents, controls export formalities, specific documentation, different legalisations and free trade agreements. He/she reserves and organizes the transport to destination according to the customer's instructions, works closely with the Import-Export team for CITES ordering and shipment planning, and monitors shipments to destination. He/she reports problems during export and provides proposals for solutions, organizes and ensures the classification of all shipments made, and recovers customs papers necessary for proof of export by ensuring regular classification. He/she regularly monitors, updates and sends portfolios to his/her customers, sends price lists on delegation, and manages advance payment requests when defined as such. He/she tracks the payments of his/her customers and issues reminders if necessary, in agreement with the Market Manager, maintains his/her customer records, contact lists and addresses up-to-date, and manages returns according to the written procedure. Finally, he/she prepares his/her correspondence, sends mailings, manages his/her filing and archiving of documents, and participates in working sessions with the markets.

Your profile

• You have an EWC of Trade Employee or equivalent, and you have a successful prior experience in a similar position.
• You master the Office environment as well as an ERP tool, and have excellent command of English and French, both oral and written.

With a high sense of priority and a strong sense of responsibility, you are rigorous in the information provided, as well as a constant concern for monitoring and verification. Self-sustaining and driven by the sense of collective interest for the company, you demonstrate a commercial sensitivity and ability to be a force for proposal, as well as a sense of service. Flexible and equipped with a great ability to adapt to a wide variety of situations and problems, you have diplomacy, relationship ease and good stress management. Beyond academic qualities, we look for human qualities that allow rapid integration within the Maison Hermès and the Commercial Department: dynamism, enthusiasm and sense of teamwork.

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