Assistance / Emergency Help Advisor (m/f/d) — die Mobiliar
NewCHF 49'500 - 75'000
die Mobiliar · Bern (BE)
- Location
- Bern
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 49'500 - 75'000
Role overview
What you can expect: Do you enjoy dealing with people, dealing with a wide range of questions and enjoy being in contact with customers?
Then we have just the thing for you, become part of Mobi24.
You will be part of a team that offers our customers round-the-clock telephone support at home and on the road at home and abroad.
- What you can expect: Do you enjoy dealing with people, dealing with a wide range of questions and enjoy being in contact with customers?
- Then we have just the thing for you, become part of Mobi24.
- Erfolgreich abgeschlossene Grundausbildung, zum Beispiel in der Gastro-, Tourismus-, Medizinal-, Versicherungsbranche, im Kundendialog oder im kaufmännischen Bereich
- Mehrjährige Berufserfahrung mit Kundenkontakt
- You can also benefit from our wide range of internal training opportunities and discounts at a wide range of events.
Key requirements
- Erfolgreich abgeschlossene Grundausbildung, zum Beispiel in der Gastro-, Tourismus-, Medizinal-, Versicherungsbranche, im Kundendialog oder im kaufmännischen Bereich
- Mehrjährige Berufserfahrung mit Kundenkontakt
- Sicherer Umgang mit technischen Arbeitsmitteln rund um den Computer
- Teamfähige, kommunikative, offene und belastbare Persönlichkeit mit der nötigen Dienstleistungsbereitschaft (Zuverlässigkeit, Pünktlichkeit und Flexibilität in der Einsatzplanung (24/7 inkl. Wochenende))
- Fliessende Schweizerdeutsch- und Französischkenntnisse. Gute Italienischkenntnisse sind vor Vorteil
What the company offers
- You can also benefit from our wide range of internal training opportunities and discounts at a wide range of events.
Company and context
- This is what you will achieve with us: As an organizational and language talent, the focus of your job will be on answering assistance cases by telephone and processing them independently.
- You will be responsible for organizing immediate measures in the event of a breakdown, accident and other concerns.
- This also includes coordination with service providers and partners.
- With your customer-centric way of working, you are also responsible for answering our customers' calls outside the opening hours of the general agencies. What you bring to the table:
- Successfully completed basic training, for example in the catering, tourism, medical and insurance industries, in customer dialogue or in the commercial sector
- Several years of professional experience with customer contact
- Confident handling of technical work equipment around the computer
- Team-oriented, communicative, open and resilient personality with the necessary willingness to provide services (reliability, punctuality and flexibility in deployment planning (24/7 incl.
- Fluent in Swiss German and French.
- Working with us: A committed and motivated team awaits you, which lives values such as "Proud to help".
Additional details
- With your customer-centric way of working, you are also responsible for answering our customers' calls outside the opening hours of the general agencies. What you bring to the table:
- View more details Provider Description Enabled SAP as service provider We use the following session cookies, all of which are necessary for the website to function: route" is used for session stickiness
Notes and original content
- With your customer-centric way of working, you are also responsible for answering our customers' calls outside the opening hours of the general agencies.
- What you bring to the table:
- View more details Provider Description Enabled SAP as service provider We use the following session cookies, all of which are necessary for the website to function:
- "route" is used for session stickiness
