Kundenbetreuer:in Customer Center Biel — PostFinance
- Location
- Biel/Bienne
- Contract
- Full-time
- Posted
- 29 days ago
Full description
In the Customer Center of PostFinance you are in direct contact with our customers and recognize their financial concerns. You support them with competent advice through various channels and provide your commitment to positive experiences. In doing so, you strengthen the connection of our customers with PostFinance and actively contribute to joint success in a dynamic environment.
You can do that.
- You are the first contact person to professionally process the telephone and written inquiries of our customers regarding products and services
- You recognize and use sales opportunities proactively by offering customers suitable products and services
- With your empathetic, communicative and open nature, you inspire our diverse customers and create a positive customer experience.
You bring that with you
- Completed basic education or service experience
- Enjoy telephone customer contact as well as ideal experience in customer service and sales
- Excellent oral communication skills in German as well as in a second national language (French or Italian)
- Secure application of multiple IT applications and communication tools (telephone, email, chat)
- Ability to orient in a fast-paced environment with changing shifts and empathy for different customer needs
- Willingness to have a 100% presence during the introductory phase of three to six months as well as the possibility of later adjustment of the employment level and home office activity by agreement
Questions about this listing
What salary does PostFinance offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Biel/Bienne is CHF 109'000 - 167'000 gross per year — an estimate, not a figure communicated by PostFinance. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does PostFinance offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with PostFinance during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at PostFinance?
Use the "Apply now" button on this page — it links directly to PostFinance's original listing at jobs.postfinance.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
