Terminkoordinator*in Polikliniken 80-100% (befristet) — Universitäts-Kinderspital beider Basel

Full description

For the patient and referral management for the area of polyclinic, we are looking for an appointment coordinator in polyclinic 80 - 100% temporarily until 30.11.27. Do you want to make a direct contribution to excellent patient care with your work? Then you become part of our central patient and referral management (PZM), the central hub for patients, families, referrals and internal departments at UKBB. In this role, you take over the organization and coordination of patient registrations, appointments and information flows for the polyclinics within a team of 10 employees. As a central contact person for patients, parents and internal and external partners, you ensure a smooth process. With your versatile cooperation in administrative tasks, you contribute significantly to optimal patient care and efficient operation. You can expect varied tasks in a dynamic environment with close interdisciplinary cooperation and direct contact with different stakeholders.

Entry date: by immediate or by agreement

Their tasks

• You accept patient registrations with the highest professionalism and process them carefully
• They organize and coordinate appointments, both in person and by telephone, and take over the provision of information and the adjustment of appointments.
• They act as a central contact person for patients, parents and internal and external referees and ensure a smooth flow of information.
• You are actively involved in the optimization of processes and take on delegated tasks to support an efficient operation.
• They carry out administrative activities conscientiously and thus contribute to a structured and service-oriented working method

Your profile

• You have completed EFZ training as a medical practice assistant (MPA), medical secretary or businesswoman with in-depth knowledge of medical terminology and at least two years of professional experience
• You work in a structured, calm, efficient and independent manner and are able to set priorities, while convincing through a high level of social competence and openness to an intercultural environment.
• They are characterized by a pronounced service orientation, high flexibility and a strong sense of responsibility and quality and appreciate the interdisciplinary cooperation.
• You are well versed in dealing with MS Office, KISIM (advantageous) and have good communication skills
• They master the German language in word and writing. Knowledge of foreign languages in English or French is an advantage

Our offer

• Look forward to a varied and exciting job in a modern, future-oriented working environment
• Regular working hours from Monday to Friday for optimal planning
• A motivated and open-minded team that creates a professional working atmosphere
• Benefit from attractive and contemporary employment conditions