Technical Product Owner Voice AI Patient & Customer — Roche
NewCHF 62'000 - 94'000
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 62'000 - 94'000
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Company and context
- The opportunity to work across organizational boundaries and orchestrate complex integration patterns offers you an outstanding space for leadership and innovation.
- You will own the end-to-end roadmap for our Voice AI and Voicebot initiatives, defining the strategy to drive adoption while balancing global standards with local market needs.
- You will act as the primary interface for key market affiliates, proactively managing stakeholder relationships and building business cases to demonstrate the value of Voice AI.
- You will lead the product-side of platform migrations (such as moving from legacy systems to Genesys), ensuring feature parity while leveraging new ecosystem capabilities.
- You will ruthlessly prioritize the backlog based on real data and performance metrics, taking full accountability for bot performance, NLU confidence, and customer satisfaction.
- You will guide technical decisions and shape direction by leveraging your understanding of complex data ecosystems and integration patterns between Genesys, Salesforce, and Snowflake.
- You will influence outcomes and align workstreams within a lean, cross-functional matrix environment without needing direct line management authority. Who you are:
- Experience: Demonstrated experience designing, iterating, and optimizing complex, multi-turn conversational flows, including Voice-Specific UX (VUI) design patterns (Required).
- Technical Modernization: Proven track record of leading products through telephony platform transitions or migrations, with a strong understanding of integration patterns (Required).
- Performance Management: Deep understanding of voice-specific metrics (e.g., Containment Rate, NLU Confidence, False Acceptance) to drive actionable product improvements (Required).
Additional details
- Join Roche, where every voice matters.
- The specific office days may vary depending on business need s, such as workshops, conferences, town halls, team meetings, and other collaborative even ts.
- You will influence outcomes and align workstreams within a lean, cross-functional matrix environment without needing direct line management authority.
Notes and original content
- The Position
- The opportunity:
- Who you are:
