Technical Product Owner - Patient Support — Roche

Full description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Technical Product Owner - Patient Support

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week . The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

As the Technical Product Owner (m/f/d) for the DIA Commercial Patient Support area, you will operate at the intersection of complex systems engineering and strategic commercial outcomes. You will own the technical vision, architectural coherence, and feature backlog for the platforms that enable our commercial customer service ecosystem. Acting as the definitive bridge between Business Product Owners (BPOs), engineering squads, Managed Service Providers (MSPs), and enterprise architecture, you will translate high-level business priorities into precise, scalable, secure, and compliant technical implementations.

The opportunity

In this role, you will be the driving force behind the technical excellence and operational execution of your product area:

• Outcome Accountability & Execution: Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance (CSV & QA best practices). You will actively champion high-value work and challenge low-impact efforts.
• Architecture & Non-Functional Excellence: Proactively ensure all solutions adhere to established architectural patterns, global technology strategies, and non-functional expectations (performance, reliability, scalability). (Strong Salesforce knowledge is a plus).
• Business Collaboration: Partner closely with BPOs to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities.
• System Ownership & Governance: Serve as the accountable System Owner, ensuring applications remain fit-for-purpose, secure, and fully compliant with IT governance throughout their lifecycle.
• Financial Responsibilities: Manage project budgets and resource allocation effectively, ensuring all initiatives are delivered within financial constraints and optimized.
• Knowledge Transfer & Operational Continuity: Drive the structured capture of product knowledge, comprehensive system documentation, and operational runbooks to ensure high availability and seamless operational handovers.
• Cross-Functional Coordination: Drive alignment across integrations, data workflows, and Managed Service Provider (MSP) coordination while actively participating in Agile ceremonies.

Who you are

You are a technically fluent product leader with a track record of realizing value in complex, cross-functional settings:

• Leadership & Coaching: Demonstrated experience defining tasks, coaching engineer