Team Lead Customer Relationship Management — Roche
- Location
- Rotkreuz
- Contract
- full-time
- Posted
- 12 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Company and context
- You will be responsible for defining the product vision, strategy, and roadmap, ensuring it aligns with the overarching goals of our organization and ultimately accelerates the delivery of life-changing diagnostics and medicines to patients.
- This role demands a distinctive combination of scientific inquisitiveness, technical proficiency, and business insight to successfully navigate the landscape.
- Your primary objective is to lead engineering and service teams building desirable, feasible, viable, and sustainable products that meet the evolving needs of our internal users while maintaining strict compliance with relevant industry standards.
- You will shape and lead the global CRM capability for Diagnostics, including Diabetes Care and Near Patient Care models, establishing a trusted, consistent foundation for customer, account, and care-setting information across the commercial organization.
- The CRM product enables how sales teams plan, execute, and scale customer engagement, providing the data structures and workflows that support sustainable portfolio growth.
- By defining and implementing standard account hierarchies, customer roles, and sales processes, you will support critical sales use cases such as key account management, opportunity execution, and coordinated field and hybrid engagement across hospital, near-patient, and direct to patient business models.
- Your focus is to elevate the role of customer and commercial data in sales decision-making, enabling consistent prioritization, more relevant engagement, and higher-quality execution across the commercial organization.
- Through trusted data, clear standards, and scalable capabilities, you will help establish a disciplined, insight-driven sales model that supports sustainable growth while ensuring compliant and frictionless execution across regions and portfolios.
- This position serves as a key strategic liaison and a primary communication channel between the dedicated business function and the RDT organization.
- It is critical in ensuring alignment of technology solutions with business needs, and responsible for co-creating and managing the technology strategy and portfolio to drive business outcomes The Opportunity: Strategy & Vision
Additional details
- Join Roche, where every voice matters.
- It is critical in ensuring alignment of technology solutions with business needs, and responsible for co-creating and managing the technology strategy and portfolio to drive business outcomes
- Define, track, and communicate relevant KPIs for the product to measure its performance and contribution to business goals and strategy. Customer-Centricity
Notes and original content
- The Position
- The Opportunity:
- Strategy & Vision
- Define, track, and communicate relevant KPIs for the product to measure its performance and contribution to business goals and strategy.
- Customer-Centricity
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Rotkreuz. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
