System Support Partner — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- Yesterday
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Application process
- Customer Support & Troubleshooting: Proactively support customer inquiries and complaints, providing fast and effective solutions to application-related issues to exceed customer expectations.
- Installation & Training: Analyze laboratory workflows to provide expert consultation.
- Lead the installation and configuration of new systems and provide comprehensive training and retraining to customers to ensure they can operate the instruments confidently and efficiently.
- Product Expertise: Serve as a product expert in your designated area, translating complex technical and application information into clear, understandable terms for customers.
- Project Implementation: Support and implement special customer projects, such as e-lab performance, TIQ con, QC six sigma, and turnaround time evaluations, according to the plan.
- Advanced System Troubleshooting : Provide second-level technical support to field engineers and application specialists for diagnosing complex issues across electro-mechanical equipment, computer systems, and software.
- IT & Connectivity Management : Lead the implementation and support of instrument-LIS/HIS interfaces and middleware solutions.
- Troubleshoot complex connectivity, data transmission, and network configuration issues to ensure robust system integration within customer environments.
Additional details
- Join Roche, where every voice matters. Position: System Support Partner Team: System Support Team Report to: System Support Lead Purpose of the Job A healthier future.
- That’s what makes us Roche.
- Compliance: Ensure all activities, especially new installations and complaint handling, are completed according to the relevant Standard Operating Procedures (SOPs). Experience and Competencies:
Notes and original content
- Join Roche, where every voice matters.
- The Position
- Position: System Support Partner
- Team: System Support Team
- Report to: System Support Lead
- Purpose of the Job
- A healthier future.
- The opportunity
- Compliance: Ensure all activities, especially new installations and complaint handling, are completed according to the relevant Standard Operating Procedures (SOPs).
- Who you are
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
