Service Delivery POS specialist (m/f/d) — Valora Group

Full description

Tasks you will like

• Ensuring stable, safe and efficient operation of the point-of-sale (POS) landscape
• Responsibility for the IT-side implementation of new openings, conversions and location changes
• Planning, coordination and timely commissioning of POS systems and IT services
• End-to-end responsibility for POS services and control of support, rollout and field service activities
• Contact person for internal departments, external service providers and branch teams
• Analysis and processing of complex faults, service requests and technical issues
• Ensuring compliance with agreed service levels (SLAs)
• Collaboration in IT projects, rollouts and the further development of service delivery processes
• Identification and implementation of optimization measures
• Preparation and maintenance of documentation and knowledge databases
• Professional support and knowledge transfer within the team Requirements you bring with you
• Completed studies in (economic) computer science, information technology or a comparable education
• Several years of professional experience in the IT service delivery environment, ideally in retail or branch operations
• Good knowledge of POS and POS systems, networks and Windows environments
• Experience with hardware and software installations
• Practical experience with ITIL processes (incident, problem and change management)
• ITIL certification is an advantage
• Experience in project and/or rollout management
• Experience in managing external service providers and service partners
• Understanding Service Level Agreements (SLAs) and monitoring them
• Very good knowledge of German and good knowledge of French
• English is beneficial
• Analytical, structured and solution-oriented working method
• High personal responsibility, reliability and assertiveness
• Communication-strong personality with pleasure in working with different stakeholders and branch teams
• A dynamic, international working environment with plenty of room for ideas and creative participation
• Various development and further education opportunities, including through our internal Valora Academy and live training courses
• An uncomplicated corporate culture with direct exchange and a lively du-culture that promotes innovation and agility.
• Exciting projects and varied tasks with a great deal of room for manoeuvre and a high degree of personal responsibility
• Enjoy attractive employee discounts at Valora formats and selected partners in the fields of leisure, sports, health and mobility
• Attractive employment conditions with own pension fund and three flexibly selectable savings plans
• Flexible working hours with flexibility and the possibility to work in the home office