Product Specialist - Roche Diagnostics Solutions — Roche
- Location
- New Zealand
- Contract
- full-time
- Posted
- 7 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Your primary responsibilities will include training and ongoing education on our product portfolio, troubleshooting instruments and products, overseeing instrument installation and commissioning, and providing customer training on user procedures.
- Key responsibilities include but are not limited to:
Main responsibilities
- Your primary responsibilities will include training and ongoing education on our product portfolio, troubleshooting instruments and products, overseeing instrument installation and commissioning, and providing customer training on user procedures.
- Key responsibilities include but are not limited to:
- Maintain competence in the RD Analytical Systems portfolio and ensure continuing education with updates.
- Conduct cross-training for colleagues and complete mandatory training in a timely manner.
- Oversee timely installation and commissioning of analytical systems following established protocols.
- Conduct comprehensive customer training to enhance competence and reduce future support needs.
- Provide efficient after-sales support, troubleshooting, and adherence to SLAs for response times.
- Handle complaint documentation per Roche’s Quality System and ensure timely technical/software updates.
- Develop and facilitate engaging User Group content/events to build attendee confidence and enhance customer relationships.
- Provide expert technical input during sales processes and tenders, while monitoring market intelligence and competitor activity.
Company and context
- You will also handle manufacturer modifications and after-sales service issues, ensuring customer satisfaction in alignment with our organization's SOPs and policies. What you will be working on:
- In this dynamic role, you will provide exceptional technical support to both internal and external customers, adding value to Roche Diagnostics’ assigned squads.
- This position offers flexibility across Core Lab, Molecular, and Export Markets, adapting to business needs and your area of expertise.
- Join us to make a meaningful impact by delivering expert technical guidance and outstanding customer experiences.
Additional details
- Join Roche, where every voice matters. A healthier future - it is what drives us to innovate.
- You will also handle manufacturer modifications and after-sales service issues, ensuring customer satisfaction in alignment with our organization's SOPs and policies. What you will be working on:
- Comply with Roche’s safety, health, and environmental policies to safeguard employees and visitors.
- An outstanding ability to communicate and network, with proven relationship-building skills that allow you to represent the company externally and build meaningful, long-term connections with stakeholders A strategic mindset that develops effective plans a
Notes and original content
- Join Roche, where every voice matters.
- The Position
- A healthier future - it is what drives us to innovate.
- You will also handle manufacturer modifications and after-sales service issues, ensuring customer satisfaction in alignment with our organization's SOPs and policies.
- What you will be working on:
- Who you are:
- An outstanding ability to communicate and network, with proven relationship-building skills that allow you to represent the company externally and build meaningful, long-term connections with stakeholders
- A strategic mindset that develops effective plans a
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in New Zealand. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
