Payroll & Benefits Specialist - 24 Months Fixed Term Contract — Roche
NewCHF 49'500 - 75'000
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 49'500 - 75'000
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Application process
- ● Service Delivery ○ Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog) ○ Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting. ○ Understand and have working knowledge of local time/absence policies. ○ Correspondence with managers and leaders to confirm accuracy of employee time/absence entry. ○ Manage, process and reconcile mass upload files for all pay frequencies. ○ Monitor data flows to/from Workday to Vendor for accuracy ○ Ensure integrations are processed timely and resolve any errors ensuring accurately processed ○ Ensure regulatory compliance in line with the countries, customers, and regulations. ○ Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. ○ Supports P&C Chapters in system maintenance activities. ○ Provide guidance and advisory to first level P&C support teams. ○ Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs). ○ Participating in project activities as required ○ Ensure consistent and reliable service delivery for customers serviced. ○ Implement processes and initiatives to ensure continuous improvement as well as service enhancement. ○ Ensure end to end ownership of resolution ○ Ensure operations according to defined KPIs and ServiceNow OKRs. ○ Support country non-PTB activities upon the business needs if applicable. ● Cross-Functional Collaboration ○ Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness. ○ Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers. ○ Achieve our P&C vision by driving local consistency through collaboration. ● Outputs & Deliverables ○ Continuous contribution to the improvement of the performance of People Support Solutions ○ Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principl
Additional details
- Responsibilities ● Service Delivery ○ Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog) ○ Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting. ○ Understand and have working knowledge of local time/absence policies. ○ Correspondence with managers and leaders to confirm accuracy of employee time/absence entry. ○ Manage, process and reconcile mass upload files for all pay frequencies. ○ Monitor data flows to/from Workday to Vendor for accuracy ○ Ensure integrations are processed timely and resolve any errors ensuring accurately processed ○ Ensure regulatory compliance in line with the countries, customers, and regulations. ○ Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. ○ Supports P&C Chapters in system maintenance activities. ○ Provide guidance and advisory to first level P&C support teams. ○ Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs). ○ Participating in project activities as required ○ Ensure consistent and reliable service delivery for customers serviced. ○ Implement processes and initiatives to ensure continuous improvement as well as service enhancement. ○ Ensure end to end ownership of resolution ○ Ensure operations according to defined KPIs and ServiceNow OKRs. ○ Support country non-PTB activities upon the business needs if applicable. ● Cross-Functional Collaboration ○ Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness. ○ Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers. ○ Achieve our P&C vision by driving local consistency through collaboration. ● Outputs & Deliverables ○ Continuous contribution to the improvement of the performance of People Support Solutions ○ Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principl
