Omnichannel Customer Experience Partner (Rare Disease/Hematology) — Roche
- Location
- Subang Jaya
- Contract
- full-time
- Posted
- 7 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Your responsibilities include developing, owning, and jointly implementing team outcomes with pod members, co-defining portfolio strategy, and leading or contributing to related work packages and initiatives.
- In terms of Omnichannel capabilities, you are expected to serve as a powerful lever to deliver a seamless customer experience across face-to-face and digital channels, having demonstrated experience in creating and delivering Omnichannel campaigns that blend our “traditional” activities with digital touchpoints in an orchestrated way, with a focus on effective messaging, customer satisfaction, speed, and cost-effectiveness.
Main responsibilities
- Your responsibilities include developing, owning, and jointly implementing team outcomes with pod members, co-defining portfolio strategy, and leading or contributing to related work packages and initiatives.
- In terms of Omnichannel capabilities, you are expected to serve as a powerful lever to deliver a seamless customer experience across face-to-face and digital channels, having demonstrated experience in creating and delivering Omnichannel campaigns that blend our “traditional” activities with digital touchpoints in an orchestrated way, with a focus on effective messaging, customer satisfaction, speed, and cost-effectiveness.
- Although hired into a country affiliate, this role requires you to be part of an APAC collaboration, working across borders to realize and scale country outcomes by contributing to virtual, cross-border, cross-functional work package teams.
- Roche expects all employees to hold high standards of compliance with both external and internal policies and regulations and actively participate in SHE initiatives within the Company. Key Responsibilities
- Co-own and pursue outcomes alongside assigned, empowered self organized teams (such as pods and work package teams) in an agile work environment with a fluid resourcing model (i.e., assignment to one or more teams that can change over time, contribution to work packages on local and international level).
- Contribute expertise in digital marketing and product strategy development to create a cohesive customer experience across all touchpoints.
- Lead comprehensive marketing efforts, including market analysis and market research that informs both traditional and digital channels.
- Define and implement customer segmentation strategies that operate seamlessly across all channels.
- Manage campaigns that leverage both traditional and digital engagement methods for maximum reach.
- Collaborate with PPOCs (eg.
Additional details
- Join Roche, where every voice matters.
- Roche expects all employees to hold high standards of compliance with both external and internal policies and regulations and actively participate in SHE initiatives within the Company. Key Responsibilities
- Any other duties that may be assigned from time as required by the business. Skills, Qualifications and Experience
- Proficiency in utilizing digital marketing tools, analytics platforms, and content management systems. Significant experien
Notes and original content
- The Position
- Roche expects all employees to hold high standards of compliance with both external and internal policies and regulations and actively participate in SHE initiatives within the Company.
- Key Responsibilities
- Any other duties that may be assigned from time as required by the business.
- Skills, Qualifications and Experience
- Proficiency in utilizing digital marketing tools, analytics platforms, and content management systems.
- Significant experien
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Subang Jaya. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
