MarTech Business Operations Manager — Roche
NewCHF 68'000 - 103'000
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 68'000 - 103'000
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Company and context
- You will ensure that any future technical iterations are prioritized based on their ability to deliver business value and organizational stability
- Partner with end users to assess how technical shifts impact the user and operational layers of the business, ensuring that resource allocation is optimized for new ways of working and relevant services are resourced and trained appropriately
- Identifies gaps in the operational model that translate into missed/lost value realisation and propose tactics to capitalise on missed opportunities
- Operationalise the 'run-state' governance framework for managing ongoing business process, solution, data and user changes after go-live
- Establish and monitor Key Performance Indicators (KPIs) related to process speed, cost-to-serve, and operational friction, driving a culture of continuous improvement
- Manage stakeholder alignment (with vendors, RDT/IT, and business) to ensure all transition plans and the future "run" model are co-created and fully supported Who you are Success in this role requires a highly structured, process-oriented leader with a deep understanding of business operations and service management.
- You are the steady hand that ensures the program's strategic vision becomes a stable, reliable, and continuously improving operational reality. Key characteristics include:
- >3 years of experience in Business Operations, Service Delivery in a large-scale, global environment with a strong understanding of how to run and support enterprise platforms in a "business as usual&#
Additional details
- You are the steady hand that ensures the program's strategic vision becomes a stable, reliable, and continuously improving operational reality. Key characteristics include:
Notes and original content
- You are the steady hand that ensures the program's strategic vision becomes a stable, reliable, and continuously improving operational reality.
- Key characteristics include:
