Customer Project Manager — Roche

Full description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer Project Manager Location: Candidates should be located within the Greater Toronto or Montreal Area to balance on-site collaboration with field flexibility.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Are you ready to lead the transformation of healthcare delivery by bridging the gap between innovative technology and patient care?

As a Customer Project Manager in our Diagnostics Division, you will join a culture built on precision, partnership, and a shared commitment to excellence. Based in the Greater Toronto Area, this field-based role empowers you to lead the seamless integration of complex medical solutions into hospital environments across the region.

You will own a diverse portfolio of high-stakes, long-term projects, using your expertise to prevent installation delays and ensure the future of diagnostics through meticulous planning and execution. We value autonomous thinkers who thrive on building deep customer relationships and delivering results that ultimately improve patient lives.

The Opportunity

Strategic Leadership

• Championing our project methodology by providing the frameworks and tools necessary to secure top-quality results and reinforce our market-leading reputation.
• Bridging the gap between the customer, the contract, and the physical implementation, leading every initiative to successful completion.
• Aligning business practices across all involved areas by promoting and sharing a consistent project management methodology.
• Driving continuous improvement momentum within the Project Management Office to keep our processes at the cutting edge.

Operational Excellence

• Reporting on the entire implementation portfolio, delivering critical status updates on timelines, milestones, and project phases from initiation to closure.
• Developing tailored communication tools that meet the unique requirements of both internal teams and external stakeholders.
• Empowering fellow managers by sharing essential project plans, schedules, and accountability tools for smaller-scale executions.
• Utilizing performance management and capacity planning tools to provide the data foundation for our strategic and operational decisions.
• Executing all administrative and support tasks essential to the seamless delivery of your projects.

Who You Are

• You hold a Bachelor’s degree and a recognized Project Management certification (PMP), or are currently pursuing one.
• You are experienced with over 7 years working within Diagnostic Healthcare.
• You bring extensive lab-specific Project Management knowledge and experience, bringing deep industry expertise to the team.
• You demonstrate a high level of self-organization and technical proficiency in project management software and digital tools.
• In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French may be required depending on geographical location.
• You possess superior communication and people management skills, with a proven ability to work autonomously in a field-based role requiring at least 20% travel.

Relocation benefits are not provided for this role

Gestionnaire de projets clients Lieu : Les candidat(e)s doivent résider dans la région du Grand Toronto (GTA) ou de Montré