IT Supporter (m/f/d) — Coopers Group AG
- Location
- Basel
- Contract
- Part-time
- Posted
- 5 days ago
Full description
For our client in Basel, we are looking for an IT Support Engineer (m/f/d) to support daily IT operations and ensure reliable end-user services.
In this role, you will provide Level 2 support for hardware and software issues, manage user accounts in Active Directory and Azure AD (Entra ID), and assist users with Windows and Microsoft 365 environments. You will also troubleshoot network connectivity issues, handle incidents through an ITSM tool such as ServiceNow, and contribute to maintaining secure and efficient IT systems.
Start date: asap End date: 6-months contract (with the chance for extension) Workload: 60% Contract Type: Contracting Location: Basel
Your tasks
- Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals
- Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)
- Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding
- Install, configure, and maintain hardware and software according to company standards
- Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow)
- Perform root cause analysis and escalate complex issues to Level 3 teams when required
- Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting)
- Ensure compliance with IT security policies, data protection, and audit requirements
- Maintain documentation for procedures, configurations, and troubleshooting guides
- Assist in IT projects such as system upgrades, migrations, and rollout of new tools
- Provide user training and guidance on best practices and security awareness
Your Profile
- 5–6 years of experience in IT Support / Desktop Support / End User Computing role
- Windows 10/11, basic Linux/macOS (optional)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Microsoft Active Directory and Azure AD (Entra ID)
- Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
- Experience with endpoint management tools (Intune or similar)
- Familiarity with ITSM tools and ticketing processes (ITIL framework or similar )
- Strong troubleshooting skills
- Ability to work independently and handle multiple priorities
Job profile
- Life Sciences - IT + Digital
- Basel-Stadt
- Contracting
- Part Time, 60%
- asap / by arrangement - 6 MM contract
- 2nd Level Support, Active Directory, Microsoft Azure
Job benefits
- First-name terms
- Flat hierarchy
- Strong team spirit
Requirements
Life Sciences - IT + Digital
Basel-Stadt
Contracting
Part Time, 60%
asap / by arrangement - 6 MM contract
2nd Level Support, Active Directory, Microsoft Azure
Questions about this listing
What salary does Coopers Group AG offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Basel is CHF 64'500 - 110'000 gross per year — an estimate, not a figure communicated by Coopers Group AG. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Coopers Group AG offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Coopers Group AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Coopers Group AG?
Use the "Apply now" button on this page — it links directly to Coopers Group AG's original listing at coopers.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
