IT Support Engineer (m/f/d) — Coopers Group AG
NewCHF 49'500 - 75'000
Coopers Group AG · Basel-Stadt (BS)
- Location
- Basel-Stadt
- Contract
- contracting
- Posted
- 2 days ago
SalaryCHF 49'500 - 75'000
Role overview
For our client in Basel, we are looking for an IT Support Engineer (m/f/d) to support daily IT operations and ensure reliable end-user services.
In this role, you will provide Level 2 support for hardware and software issues, manage user accounts in Active Directory and Azure AD (Entra ID), and assist users with Windows and Microsoft 365 environments.
You will also troubleshoot network connectivity issues, handle incidents through an ITSM tool such as ServiceNow, and contribute to maintaining secure and efficient IT systems. Start date: asap
- For our client in Basel, we are looking for an IT Support Engineer (m/f/d) to support daily IT operations and ensure reliable end-user services.
- In this role, you will provide Level 2 support for hardware and software issues, manage user accounts in Active Directory and Azure AD (Entra ID), and assist users with Windows and Microsoft 365 environments.
- 5–6 years of experience in IT Support / Desktop Support / End User Computing role
- Windows 10/11, basic Linux/macOS (optional)
Key requirements
- 5–6 years of experience in IT Support / Desktop Support / End User Computing role
- Windows 10/11, basic Linux/macOS (optional)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Microsoft Active Directory and Azure AD (Entra ID)
- Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
- Experience with endpoint management tools (Intune or similar)
- Familiarity with ITSM tools and ticketing processes (ITIL framework or similar ) Strong troubleshooting skills
- Ability to work independently and handle multiple priorities Life Sciences - IT + Digital Basel-Stadt Contracting Part Time, 60%
- asap - 6 Months contract (possible extension)
- 2nd Level Support, Active Directory, First Level
Contacts
- Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)
Additional details
- You will also troubleshoot network connectivity issues, handle incidents through an ITSM tool such as ServiceNow, and contribute to maintaining secure and efficient IT systems.
- End date: 6-months contract (with the chance for extension) Contract Type: Contracting
- Familiarity with ITSM tools and ticketing processes (ITIL framework or similar ) Strong troubleshooting skills
- Ability to work independently and handle multiple priorities
Notes and original content
- Start date: asap
- End date: 6-months contract (with the chance for extension)
- Workload: 60%
- Contract Type: Contracting
- Location: Basel
- Your tasks:
- Your Profile:
- Familiarity with ITSM tools and ticketing processes (ITIL framework or similar )
- Strong troubleshooting skills
