IT Service Manager*in — Universitätsspital Basel
NewCHF 99'500 - 169'500
Universitätsspital Basel · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 99'500 - 169'500
Role overview
Tasks
- Introduction, further development and operation of ITSM processes (incident, change, problem, request)
- Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
- Further development and operation of Jira Service Management as a central service management platform
- Establishment of ITSM standards, methods and best practices (ITIL-oriented) in the organization
- Ensuring quality of service through KPIs, reports and continuous improvements
Requirements
- Sound experience in IT Service Management
- Experience with Jira Service Management or similar tools
- Knowledge in setting up and operating a CMDB as well as in service modeling
- Understanding process design, implementation and organizational anchoring
- Structured, solution-oriented working method and high service orientation
- Introduction, further development and operation of ITSM processes (incident, change, problem, request)
- Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
Main responsibilities
- Introduction, further development and operation of ITSM processes (incident, change, problem, request)
- Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
- Further development and operation of Jira Service Management as a central service management platform
Company and context
- Establishment of ITSM standards, methods and best practices (ITIL-oriented) in the organization
- Ensuring quality of service through KPIs, reports and continuous improvements Requirements Sound experience in IT Service Management
- Experience with Jira Service Management or similar tools
- Knowledge in setting up and operating a CMDB as well as in service modeling
- Understanding process design, implementation and organizational anchoring
- Structured, solution-oriented working method and high service orientation We offer:
- Attractive wage policy and excellent social benefits
- Advantages for shopping, sports and leisure
- Assistance in moving and finding accommodation
- 25 holiday days plus 5 also free flexitage
Additional details
- Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
- Ensuring quality of service through KPIs, reports and continuous improvements Sound experience in IT Service Management
- Structured, solution-oriented working method and high service orientation
- Campus in the heart of Basel and the Trinational Corner Comprehensive childcare facilities Free Sports and Exercise Program
Notes and original content
- Establishment and maintenance of a central CMDB incl.
- Definition of Data Models and Governance
- Ensuring quality of service through KPIs, reports and continuous improvements
- Requirements
- Sound experience in IT Service Management
- Campus in the heart of Basel and the Trinational Corner
- Comprehensive childcare facilities
- Free Sports and Exercise Program
