IT Service Manager*in — Universitätsspital Basel

Company: Universitätsspital Basel
Position: IT Service Manager*in
Location: Basel, Basel
Salary: CHF 99'500 - 169'500 (source unverified)
Sector: Sanità / Ospedali
Expired on: 2026-09-09

This position is no longer active. Below you'll find the original details and other open positions.

Full description

Introduction, further development and operation of ITSM processes (incident, change, problem, request)
Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
Further development and operation of Jira Service Management as a central service management platform
Establishment of ITSM standards, methods and best practices (ITIL-oriented) in the organization
Ensuring quality of service through KPIs, reports and continuous improvements Requirements
Sound experience in IT Service Management
Experience with Jira Service Management or similar tools
Knowledge in setting up and operating a CMDB as well as in service modeling
Understanding process design, implementation and organizational anchoring
Structured, solution-oriented working method and high service orientation We offer:
Attractive wage policy and excellent social benefits
Advantages for shopping, sports and leisure
Assistance in moving and finding accommodation
25 holiday days plus 5 also free flexitage
Support for further education and career planning
Campus in the heart of Basel and the Trinational Corner
Comprehensive childcare facilities
Free Sports and Exercise Program

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