IT Processes & Operations Improvement and Implementation Specialist — Roche

Full description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

IT Processes & Operations Improvement and Implementation Specialist

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week . The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The Delivery Management Professional leads medium-to-large complex process and technology-driven initiatives within the Enterprise Platforms Infrastructure & Engineering Business Operations. Operating at the intersection of strategy and operations, you will define and control initiative scopes and delivery, lead continuous process optimization, embed governance frameworks, and leverage data and AI for process augmentation. While navigating intricate stakeholder environments, you will connect operational efficiency directly with broader enterprise business objectives. Depending on the organization's needs, you may operate within role archetypes such as Process SME, Implementation Lead, Improvement Specialist.

Our Core Focus Areas

• Strategy & Execution : Co-developing roadmaps, driving portfolio commitments, and managing budgets to bridge end-to-end strategy to operations.
• Operational Intelligence & Process Excellence : Delivering evidence-based insights and leveraging sound data management practices to guide senior leadership decision-making. Establishing process adherence, and driving continuous improvements across sub-functions.
• Shared Capabilities : Orchestrating a diverse portfolio of expertise to support and empower RDT sub-functions.
• Cross-Functional Synergy : Partnering across RDT, Finance, P&C, Procurement to drive seamless, high-quality delivery.

The opportunity

• Scope : Independently defines, manages, and controls the scope of medium-to-large initiatives in heavy infrastructure, platform and engineering environments. Elicits complex requirements and aligns execution directly with broader enterprise strategies and sub-functional dependencies.
• Operational Excellence & Problem Solving : Drives root-cause analysis on delivery and operational issues using Lean Six Sigma methodologies. Formulates actionable improvement plans, identifies feedback loops for system/process improvements, and pragmatically deals with ambiguity.
• Process & Framework Governance : Oversees the health, adoption, and compliance of enterprise IT processes by embedding standards such as ITIL and the Open Group IT4IT. Continuously identifies opportunities for process augmentation with AI to streamline workflows and reduce manual overhead.
• Delivery Discipline & Data Management : Tracks initiative milestones, budget health, and risk parameters. Ensures data integrity within operational and project management tooling, leveraging reliabl