Internship Sequencing Service & Support EMEA-LATAM - AXELIOS 1 — Roche

Full description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Your Department Are you curious about sequencing technologies, artificial intelligence and how innovative laboratory solutions are successfully introduced and supported across different countries? You will join our EMEA Sequencing Support organization, which brings together technical and application expertise to support the introduction of the new AXELIOS 1 Sequencing Platform across the region. Based at the Regional Customer Support Center in Mannheim, our teams support Roche organizations across EMEA. We work closely with colleagues from Field Service, Field Applications, Global Customer Support and Product Development to help establish effective and scalable customer support structures. During your internship, you will gain insights into next-generation sequencing, regional customer support and the launch of a new platform. You will contribute to defined projects, collaborate with regional and global experts and support the development of structures, tools and processes that enable our specialist teams.

In this role, digital innovation includes exploring how AI, data-driven approaches and digital collaboration tools can improve technical and application support, knowledge sharing and operational efficiency. Your contribution will help shape how Roche teams are prepared, connected and supported throughout the introduction and ongoing support of this new sequencing technology.

Your Opportunity This internship combines sequencing technology, customer support, digital innovation, process development and international project work. Depending on your background and interests, you will have the opportunity to:

• contribute to the introduction of a new sequencing platform across the EMEA region
• gain insights into how technical and application support organizations operate
• support the development of regional support processes and collaboration models
• explore AI-supported approaches for knowledge management, information retrieval and operational improvement
• analyze experiences and feedback from installations, training activities and support cases
• help turn lessons learned into reusable standards, tools and resources
• work on your own defined project or work package
• collaborate with experts from different countries and functions
• understand how a complex laboratory platform is supported throughout its lifecycle

Your Responsibilities

As an intern, you will support the Technical Support and Application Support teams with project-based, analytical and organizational activities. Your responsibilities may include:

• Supporting projects related to the regional introduction and support of the AXELIOS 1 Sequencing Platform
• Supporting the planning, coordination and documentation of installations, training activities and support initiatives
• Collecting, structuring and analyzing feedback and lessons learned from regional activities
• Translating expert input into clear and reusable guidelines, checklists, knowledge articles and team resources
• Identifying potential use cases for generative AI and other digital tools within customer support
• Creating and maintaining project trackers, status overviews and management summaries
• Supporting communication and knowledge sharing across regional and global teams
• Contributing to the continuous improvement of support processes and ways of working

Your Profile

• You are currently enrolled in a bachelor’s or master’s degree program or are completing a gap year between your bachelor’s and master’s s