ICT Supporter/Service Desk — Kantonsspital Aarau (KSA)
NewCHF 62'000 - 94'000
Kantonsspital Aarau (KSA) · Aarau (AG)
- Location
- Aarau
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 62'000 - 94'000
Role overview
Tasks
As the Digitalization and ICT department, we provide comprehensive IT & project services. Our employees are consultants and ambassadors within the clinic and work closely with the business. The ICT Service Desk is the first address for our customers and plays a central role in first-level support.
For our ICT Service Desk we are looking for someone who enjoys supporting our users. Social skills, willingness to learn and an active contribution to team culture count as much as our strong technical skills.
Their tasks
- Capture and classify faults and requests as well as, if necessary, preliminary analyses for second or third level support to enable fast processing
- Processing and resolving minor disruptions and requests from customers by telephone, email or self-service portal
- Traceability of troubleshooting and processing of requests in the service management tool in compliance with the specified SLA
- Cooperation in user management (e.g. release of access rights)
- Compliance with ICT security guidelines
- Correct escalation procedure if necessary
- Keep the knowledge base for the service desk up to date
- If necessary, participation in IT projects
- As the Digitalization and ICT department, we provide comprehensive IT & project services.
- Our employees are consultants and ambassadors within the clinic and work closely with the business.
Main responsibilities
- As the Digitalization and ICT department, we provide comprehensive IT & project services.
- Our employees are consultants and ambassadors within the clinic and work closely with the business.
- The ICT Service Desk is the first address for our customers and plays a central role in first-level support.
- For our ICT Service Desk we are looking for someone who enjoys supporting our users.
- Social skills, willingness to learn and an active contribution to team culture count as much as our strong technical skills. Their tasks:
- Capture and classify faults and requests as well as, if necessary, preliminary analyses for second or third level support to enable fast processing
Application process
- Support end-users with training, assistance in the application of ICT tools and applications
- Management and updating of software inventory including allocation of software to customers
- Participation in the dispatching of all incoming disruptions and requests to the various ICT teams Requirements
- ICT specialist training EFZ or equivalent training Self-employed work
- Processing requests and prioritizing tasks under time pressure
- High service orientation and ability to respond friendly and patiently to user requests
- Ability to quickly identify and solve technical problems as well as the ability to prioritize and self-organize
- Comprehensive knowledge in hardware and software, networks and operating systems
Contacts
- Processing and resolving minor disruptions and requests from customers by telephone, email or self-service portal
- Traceability of troubleshooting and processing of requests in the service management tool in compliance with the specified SLA
- Cooperation in user management (e.g. release of access rights) Compliance with ICT security guidelines Correct escalation procedure if necessary
- Keep the knowledge base for the service desk up to date If necessary, participation in IT projects
- Participation in improving service processes
Additional details
- Social skills, willingness to learn and an active contribution to team culture count as much as our strong technical skills.
- Cooperation in user management (e.g. release of access rights) Compliance with ICT security guidelines Correct escalation procedure if necessary
- Keep the knowledge base for the service desk up to date If necessary, participation in IT projects
- Participation in the dispatching of all incoming disruptions and requests to the various ICT teams
- ICT specialist training EFZ or equivalent training Self-employed work
Notes and original content
- Their tasks:
- Cooperation in user management (e.g. release of access rights)
- Compliance with ICT security guidelines
- Correct escalation procedure if necessary
- Keep the knowledge base for the service desk up to date
- If necessary, participation in IT projects
- Requirements
- ICT specialist training EFZ or equivalent training
- Self-employed work
