ICT-Supporter:in, 80-100% — Coop Genossenschaft

Full description

ICT Supporter, 80-100%

Coop Cooperative — Basel, Basel-Stadt, Svizzera

Responsibilities

• Independent solution of IT problems by taking over the customer screen
• Telephone support in at least 2 national languages, prioritizing, triaging and forwarding problem tickets to the responsible departments
• Installation and commissioning of hardware and software as well as execution of simple repairs
• Collaboration in migration and rollout projects, support in relocation and conversion projects
• Creation and updating of manuals and documentation

Requirements

• Completed apprenticeship as a computer scientist
• Very good knowledge of Windows 10, Microsoft Office 365 and iOS and Android smartphones/devices
• Good knowledge of German as well as good knowledge of at least one second national language (French, Italian), both written and spoken
• Category B driving licence
• Willingness to work shifts, on-call duty and work at off-peak times
• Discounts: discount on the ITS Coop Travel travel offer, 5 times the number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, Reka-Card: discount on subscription
• Employment conditions: Pension fund: 2/3 is paid in by Coop, Attractive employment conditions and certified equal pay, Collective employment agreement (CLA)
• Working hours: 5 weeks of vacation, flexible working time models
• Continuing education: Over 600 internal training courses, support for external training and further education
• Sustainability: Commitment to people and animals and nature with over 400 actions
• Communication: internal app for employees
• Health: Update fitness: CHF 200 discount on the annual subscription, free participation in various company runs

Your contact person Anne Marchon HR Marketing

Tipo: Part-time Sede: Basel