Head of Technology Accounts and Software Asset Management — Roche

Full description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Head of Technology Accounts and Software Asset Management

The Head of Technology Vendor Management & Software Asset Management will lead RDT’s strategic technology vendor governance and Software Asset Management practice across a complex global technology landscape.

The role covers vendors across software, SaaS, cloud, platforms, on-premise infrastructure, infrastructure services and managed services. It is accountable for creating a transparent, stable, commercially disciplined and risk-managed vendor ecosystem. This is a senior leadership role with responsibility for a large-scale technology vendor portfolio representing several hundred million CHF in spend and a team of around a dozen professionals. The role combines vendor governance, SAM, licensing compliance, vendor risk management, service performance, operational stability, commercial oversight and senior stakeholder engagement.

Description of the area

Technology Vendor Management & Software Asset Management ensures that RDT’s critical technology vendors operate within clear standards, controls and performance expectations. The function owns vendor governance frameworks and the SAM operating model, covering vendor lifecycle management, service performance, risk monitoring, license compliance, spend transparency and value realization. It partners with RDT functions, IT, Procurement, Finance, Legal, Security, Architecture and Operations to ensure technology vendor relationships are compliant, stable, cost-effective and aligned with enterprise priorities.

Job responsibilities

• Lead the Technology Vendor Management and Software Asset Management function, including strategy, operating model, standards, governance forums and team development.
• Govern a high-value technology vendor ecosystem across software, SaaS, cloud, infrastructure, platform and managed service providers.
• Define and implement baseline standards for technology vendor management, including SLAs, governance blueprint, escalation model, performance expectations and minimum control requirements.
• Own the SAM roadmap and lifecycle governance across entitlement, deployment, usage, compliance, optimization and remediation.
• Define and implement the technology vendor lifecycle model, from onboarding and classification through performance management, risk monitoring, renewal governance and exit planning.
• Establish dashboards and reporting for RDT leadership covering vendor performance, SAM status, license compliance, risk exposure, operational stability and key actions.
• Lead or coordinate vendor audit defense and remediation of licensing, contractual or compliance deviations.
• Drive software and technology spend optimization through usage analysis, renewal governance, license harvesting, reclaim, rightsizing, contract review and demand alignment.
• Act as a trusted advisor to senior stakeholders on vendor risk, software compliance, licensing exposure, operational stability and technology vendor value.

Qualifications

• 10+ years of experience in Technology Vendor Management, Software Asset Management, IT Asset Management, supplier governance, software licensing, IT sourcing, technology procurement, service provider management or enterprise IT governance.
• Proven experience governing large-scale technology vendor portfolios involving complex contracts, critical vendors, material spend and senior stakeholder accountability.
• Strong understanding of vendor governance models, vendor lifecycle management, SLAs, perfor