Global Digital CX Journey Lead — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- Yesterday
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities:
- Shape the E2E CX Roadmap: Lead efforts to analyze the E2E customer journey.
- & Experience:
- Experience: 5-8+ years leading complex CX initiatives within a global, matrixed corporate environment.
Main responsibilities
- Key Responsibilities:
- Shape the E2E CX Roadmap: Lead efforts to analyze the E2E customer journey.
- Collect and translate functional objectives into Themes, Epics, and a single, prioritized Digital CX backlog.
- Orchestrate Cross-Functional Alignment: Foster shared accountability across RDT, M , Commercial, GCS, and Customer Areas.
- Build consensus globally and regionally, balancing scalable solutions with local nuances.
- Drive Data-Driven Insights: Leverage customer behavior analytics, benchmarking data, and commercial feedback to uncover experience gaps and opportunities.
- Partner with analytics experts to track leading and lagging performance metrics.
- Foster Innovation & Continuous Improvement: Monitor the impact of digital touchpoint changes.
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem. Who You Are
- You are a structured, pragmatic, and customer-centric leader.
Key requirements
- & Experience:
- Experience: 5-8+ years leading complex CX initiatives within a global, matrixed corporate environment.
- Education: Advanced degree in Customer Experience, Digital Product Ownership, Digital Marketing, or a related field.
- Technical Expertise: Deep knowledge of Digital Customer Experience (DigCX), in-market Customer Journey Mapping, User-Centered Design, and UX/UI research.
- Ecosystem Knowledge: Solid understanding of omnichannel strategies, digital platforms, and the technical ecosystems that power modern customer journeys.
- Methodologies: Proven proficiency in Agile frameworks (SAFe, Scrum) and Design Thinking to effectively bridge the gap between strategy and execution.
- Communication: Exceptional stakeholder management and collaboration skills, with a native or bilingual command of English. What We Offer
- A dynamic, multinational, and collaborative environment where your work directly impacts the future of healthcare.
- Opportunities for continuous growth, learning, and development within Roche's global digital ecosystem.
- A flexible work model that supports your well-being and professional balance.
- Are you ready to lead the next evolution of Digital CX at Roche?
Application process
- now!
- Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary locatio
Company and context
- Operating within a complex matrix organization, you will consolidate insights from Functional, Lifecycle, and Commercial teams to shape a seamless, unified, and differentiating digital and physical experience for our core customer segments. The Position
- Your primary focus will be on understanding, analyzing, and optimizing digital touchpoints where over 70% of interactions are digital, ensuring they seamlessly integrate with physical touchpoints.
- By creating clear, actionable E2E CX roadmaps, you will guide prioritization and drive alignment across cross-functional teams, translating customer needs into a cohesive, evidence-driven digital vision.
Additional details
- Join Roche, where every voice matters.
- Operating within a complex matrix organization, you will consolidate insights from Functional, Lifecycle, and Commercial teams to shape a seamless, unified, and differentiating digital and physical experience for our core customer segments.
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem. Qualifications & Experience:
- Communication: Exceptional stakeholder management and collaboration skills, with a native or bilingual command of English.
- Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary locatio
Notes and original content
- The Position
- Stay ahead of emerging digital CX trends and technologies to proactively integrate best practices into Roche’s ecosystem.
- Who You Are
- Qualifications & Experience:
- What We Offer
- Where pay transparency applies, details are provided based on the primary posting location.
- For this role, the primary locatio
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
