Global Digital CX Head — Roche
NewCHF 68'000 - 103'000
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 68'000 - 103'000
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities Strategic Vision & Roadmap (B2C & B2B)
- Define and track implementation and impact of end-to-end Digital Customer Experience (Digital CX) roadmap changes across B2C and B2B portfolios.
- Advanced degree in a relevant field such as science, engineering, business and also qualification(s) in customer/user experience design Experience:
Main responsibilities
- Key Responsibilities Strategic Vision & Roadmap (B2C & B2B)
- Define and track implementation and impact of end-to-end Digital Customer Experience (Digital CX) roadmap changes across B2C and B2B portfolios.
- Create strategies that align digital experience design (including CX/UX/UI principles) with the business’s overall goals and deliver consistent brand differentiation.
Key requirements
- Advanced degree in a relevant field such as science, engineering, business and also qualification(s) in customer/user experience design Experience:
Company and context
- With a specific focus on the digital customer experience, you will also ensure seamless integration between digital and physical touchpoints, aligning them to support the diagnostics portfolio and the broader organizational objectives.
- Define short- mid- to long-term plans to enhance the digital experience and drive meaningful impact for customers and the organization.
- Governance & Cross-Functional Collaboration
- Ensure consistency in digital customer experiences across the end-to-end customer journey and intuitive and seamless flows with digital touchpoints and also product teams while adapting to specific local needs and requirements as necessary.
- Establish and chair the Digital CX committee, engage with functional teams across the division, regional and affiliate stakeholders, and Roche Data & Technology (RDT) to ensure alignment and governance.
- Facilitate collaboration across customer areas, networks, and functional partners to translate organizational strategies into actionable customer-focused projects. People Leadership & Team Development
- Lead, mentor, and inspire the Diagnostics Digital CX team, fostering a positive and productive working environment.
- Manage resource planning and agile assignments to effectively deliver on cross-portfolio digital CX goals. Who You Are
- 10 years+ of experience in team and matrix leadership within complex organizations.
- Proven track record of leading end-to-end Customer Experience (CX) and Digital CX initiatives across diverse digital touchpoints for both B2B and B2C audiences .
Additional details
- Join Roche, where every voice matters. Key Responsibilities Strategic Vision & Roadmap (B2C & B2B)
- Facilitate collaboration across customer areas, networks, and functional partners to translate organizational strategies into actionable customer-focused projects. People Leadership & Team Development
- Manage resource planning and agile assignments to effectively deliver on cross-portfolio digital CX goals.
- Qualifications : Advanced degree in a relevant field such as science, engineering, business and also qualification(s) in customer/user experience design
- Familiarity with managing digital CX initiatives across complex portfolios while driving consistency.
Notes and original content
- Join Roche, where every voice matters.
- The Position
- Key Responsibilities
- Strategic Vision & Roadmap (B2C & B2B)
- Facilitate collaboration across customer areas, networks, and functional partners to translate organizational strategies into actionable customer-focused projects.
- People Leadership & Team Development
- Who You Are
- Experience:
- Key Skills:
