Kundenbetreuer (alle) — SWICA Gesundheitsorganisation

Full description

Advice with heart and expertise makes a real difference. As a customer consultant at SWICA, you actively contribute to the satisfaction of our customers. Your personal development is just as important to us. With the SWICA Market Academy and support in graduating as an insurance intermediary VBV, you will continue to develop – in a committed team where you can grow and your ideas count. This is how you shape health

• Ensure that customer inquiries are answered on time across all channels (phone, email, digital post and apps)
• Ensuring high-quality support and support of our customers in the areas of services, contract and digital services as well as debt collection
• Close coordination and coordination with various departments to provide customers with positive customer experiences
• Solution-oriented and professional processing and recording of customer complaints
• Identification and transfer of sales opportunities to distribution

This sets you apart

• Completed commercial training and some years of experience in customer support / consulting
• Very good French and/or Italian skills in word and writing. Ideal would be additional English skills
• High resilience to handle hectic days and many customer inquiries efficiently and professionally
• Willingness to complete the mandatory certification VBV (Modul KZV) in the probationary period

Why SWICA

• We build on humanity. That is why we focus on openness, respect and trust in our everyday work. We tackle this, take responsibility and think in terms of solutions – together, for our customers. This is also why we have been number 1 in customer satisfaction for many years.
• We trust you and give you space. Annual working hours, at least 5 weeks of holidays, part-time models and generous home office within the scope of the possibilities of the job – you make your everyday life largely flexible.
• We value and reward your work with a fair market wage.
• Because health is everything. With our company health management and region-specific offers, we take care of your well-being – so that you are healthy and energized.
• We think long term. With three savings plans, pensum-dependent coordination deduction and benefits well above the legal minimum, you ensure good for your future.

Sylvia Megert, HR Manager, is happy to provide you with information.