Fraud Analyst Officer — Swissquote
- Location
- Gland
- Contract
- full-time
- Posted
- 140 days ago
Role overview
We are looking for a Fraud Analyst Officer to join our Middle Office – Anti-Fraud & Financial Crime Center team.
- We are looking for a Fraud Analyst Officer to join our Middle Office – Anti-Fraud & Financial Crime Center team.
- Effectively communicate with our internal customer support team in order to resolve dispute requests.
- Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms).
Main responsibilities
- Effectively communicate with our internal customer support team in order to resolve dispute requests.
- Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms).
- Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
- Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
- Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
- Respond to requests in relation to transactions.
- Maintain all investigation records and case outcomes.
- Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
- Explore new ways that can help improve existing fraud strategies.
- Continuously learning and improving on product and job knowledge.
Company and context
- The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.
- Exceptional organizational skills and attention to detail.
- Strong analytical abilities.
- Capability to think out of the box.
- Able to work within a team.
- Able to manage stress and work with high volumes. SQ1
Additional details
- Able to manage stress and work with high volumes.
Notes and original content
- RESPONSIBILITIES
Questions about this listing
What salary does Swissquote offer for this role?
Swissquote lists CHF 60'500 - 91'500 gross per year for this position in Gland. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swissquote offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swissquote during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at Swissquote?
Use the "Apply now" button on this page — it links directly to Swissquote's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
