Field Service Engineer (Omagh, Enniskillen, border regions) — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- 19 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- Technical success in the delivery of our service offering for our customers, putting the customers at the centre of what we do and working with other technical managers.
- Ideally Degree-educated, or Diploma level in Electrical/Mechanical Engineering or equivalent demonstrable experience, you will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support.
Main responsibilities
- Key Responsibilities
- Technical success in the delivery of our service offering for our customers, putting the customers at the centre of what we do and working with other technical managers.
- Technical effectiveness by championing and upholding technical excellence in the execution of technical activities across systems, processes, data, capability and competence.
- Technical Customer Centricity by ensuring that we support our customers, react to customer and market demands and continuously strive to achieve technical excellence, inc. continuous improvement and change as necessary.
- Employee Impact by role modelling flexibility, creativity and teamwork behaviours and building effective cross-functional/cross-regional collaboration to multiply your impact. Who you are
- With the ability to provide effective support for pathology laboratory solutions, you will be motivated by exceeding customer expectations and instilling knowledge. Self-m
Key requirements
- Ideally Degree-educated, or Diploma level in Electrical/Mechanical Engineering or equivalent demonstrable experience, you will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support.
Application process
- As the first responder for technical, Applications and IT related issues, you will be expected to build your system understanding around the entire customer solution to include information solutions and applications of the Roche diagnostic products.
- Key activities will include troubleshooting and ownership of faults, preventative maintenance, fault related data analysis and generation of reports to improve efficiency across Roche’s product portfolio.
- You will be accountable for the successful delivery/uptime and overall customer experience of their relevant service offering and you will be accountable for the core service activities efficiently and productively, supporting your customer base.
- You will work with peers and key stakeholders to ensure a seamless “sales-service” alignment approach and a differentiated customer offering/solution.
- You will be a key member of the Technical Services Team in Ireland ensuring the right people are in the right place, with the right skills, capabilities and competencies at the right time.
- You should be resilient, and tenacious.
- You thrive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
- With strong analytical skills, you are at ease working with technical, scientific and numeric information.
Additional details
- Join Roche, where every voice matters.
- Employee Impact by role modelling flexibility, creativity and teamwork behaviours and building effective cross-functional/cross-regional collaboration to multiply your impact.
- With the ability to provide effective support for pathology laboratory solutions, you will be motivated by exceeding customer expectations and instilling knowledge.
Notes and original content
- The Position
- Who you are
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
