Field Service Engineer (Omagh, Enniskillen, border regions) — Roche
NewCHF 49'500 - 75'000
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 49'500 - 75'000
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- Technical success in the delivery of our service offering for our customers, putting the customers at the centre of what we do and working with other technical managers.
- Ideally Degree-educated, or Diploma level in Electrical/Mechanical Engineering or equivalent demonstrable experience, you will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support.
Main responsibilities
- Key Responsibilities
- Technical success in the delivery of our service offering for our customers, putting the customers at the centre of what we do and working with other technical managers.
- Technical effectiveness by championing and upholding technical excellence in the execution of technical activities across systems, processes, data, capability and competence.
- Technical Customer Centricity by ensuring that we support our customers, react to customer and market demands and continuously strive to achieve technical excellence, inc. continuous improvement and change as necessary.
- Employee Impact by role modelling flexibility, creativity and teamwork behaviours and building effective cross-functional/cross-regional collaboration to multiply your impact. Who you are
- With the ability to provide effective support for pathology laboratory solutions, you will be motivated by exceeding customer expectations and instilling knowledge. Self-m
Key requirements
- Ideally Degree-educated, or Diploma level in Electrical/Mechanical Engineering or equivalent demonstrable experience, you will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support.
Application process
- As the first responder for technical, Applications and IT related issues, you will be expected to build your system understanding around the entire customer solution to include information solutions and applications of the Roche diagnostic products.
- Key activities will include troubleshooting and ownership of faults, preventative maintenance, fault related data analysis and generation of reports to improve efficiency across Roche’s product portfolio.
- You will be accountable for the successful delivery/uptime and overall customer experience of their relevant service offering and you will be accountable for the core service activities efficiently and productively, supporting your customer base.
- You will work with peers and key stakeholders to ensure a seamless “sales-service” alignment approach and a differentiated customer offering/solution.
- You will be a key member of the Technical Services Team in Ireland ensuring the right people are in the right place, with the right skills, capabilities and competencies at the right time.
- You should be resilient, and tenacious.
- You thrive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
- With strong analytical skills, you are at ease working with technical, scientific and numeric information.
Additional details
- Employee Impact by role modelling flexibility, creativity and teamwork behaviours and building effective cross-functional/cross-regional collaboration to multiply your impact.
- With the ability to provide effective support for pathology laboratory solutions, you will be motivated by exceeding customer expectations and instilling knowledge.
Notes and original content
- Who you are
