Field Applications Specialist-Core Lab-Allentown, PA — Roche
NewCHF 49'500 - 75'000
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- Today
SalaryCHF 49'500 - 75'000
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Application process
- As a Field Applications Specialist , you will be a key member of our Customer Support team as the primary scientific and technical representative in the Allentown , PA region for Roche systems in customer laboratories within the Core Lab space.
- You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle. The Opportunity:
- Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer’s lab operations.
- Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle which could include supporting product upgrades and other changes.
- Perform and/or assist with the installation of complex diagnostic instruments, software, and reagent applications in customer laboratories.
- Validate system performance to ensure it meets manufacturer specifications.
- Ensure effective and cohesive application of the newly installed solutions.
- Deliver and, in some cases develop, comprehensive on-site training to laboratory personnel on the proper use and maintenance of Roche systems, including theory of operation, workflow, quality control, and data interpretation.
Additional details
- Join Roche, where every voice matters.
- You will be responsible for providing best-in-class on-site customer support, including activities such as, application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle.
Notes and original content
- The Position
- The Opportunity:
