Expert Digital Product & Service Designer - RDT Workforce Enablement — Roche

Full description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Expert Digital Product & Service Designer - RDT Workforce Enablement

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week . The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The UX Professional is a leader who owns the UX/CX for an entire product or service. In this role, you will lead complex initiatives, resolve ambiguous challenges, and cultivate strong stakeholder relationships within your scope.

By seamlessly integrating UX into development cycles and utilizing human-centered design methodologies, you will actively shape the product user experience, drive robust, evidence-based recommendations, and mentor junior designers to elevate the overall user and customer experience.

The opportunity

Scope

• Leads the UX/CX for complex initiatives, projects, or products from concept through to successful implementation
• This includes managing intricate features, overarching designs, and critical value metrics across all their constituent digital solutions and services, and serving as a key contributor to defining and evolving UX best practices and standards within a specific domain or product line

Accountability/Problem Solving

• Demonstrates a consistent ability to navigate and effectively resolve highly complex and ambiguous UX challenges with pragmatic solutions
• Possesses and applies an advanced understanding of specialized UX capabilities, actively fostering a culture of curiosity within the immediate team, and guides and empowers others in collaborative efforts to tackle complex design and user experience challenges within their assigned scope

Stakeholder Management

• Communicates with clarity and impact, articulating complex information and ideas to diverse project or product-related stakeholders with different viewpoints (e.g., Product Management, IT Leads, relevant Business Process Owners)
• Leads and encourages proactive conversations to share ideas, build consensus on actions, and align strategic direction for their assigned initiatives
• Proactively manages stakeholder expectations and cultivates robust, trusting relationships throughout the entire project or product lifecycle, influencing design and business decisions

Impact/Strategy

• Recognized as a leader who confidently leads UX initiatives and projects within their area of responsibility
• Plays a pivotal role in shaping the overall user and customer experience for their assigned scope, directly leading to significant improvements in user satisfaction, engagement, and business value
• Actively mentors and develops other designers, fostering their professional growth, and contributes to the development of the broader UX c