End-2-end Digital CX Designer — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- Yesterday
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities:
- Prototyping & Lean Experimentation: Translate E2E journey insights into user flows, intuitive prototypes, wireframes, and high-fidelity mockups.
- & Experience:
- Experience: 7+ years of relevant experience leading end-to-end UI/UX design and applying strategic thinking to design execution.
Main responsibilities
- Key Responsibilities:
- Prototyping & Lean Experimentation: Translate E2E journey insights into user flows, intuitive prototypes, wireframes, and high-fidelity mockups.
- Rapidly test and iterate designs based on real user behavior analytics and direct feedback.
- Journey Architecture & Consistency: Act as the Digital UX Guardian across touchpoints.
- Optimize user workflows to reduce cognitive load, maximize efficiency, and ensure that digital designs seamlessly integrate with the physical customer reality.
- Experience Optimization: Support the identification of journey pain points and "moments to delight" using customer data rather than just executing predefined requirements.
- Embed usability, accessibility, and emotional trust throughout the lifecycle.
- Cross-Functional Collaboration: Work within multidisciplinary, lean product squads (including CX, Product Owners, and Engineers).
- Advocate fiercely for user-centric design, ensuring internal process efficiency never compromises the customer experience. Who You Are
- You are a "Design Generalist" who is equally comfortable hashing out high-level workflow strategies as you are diving into detailed visual execution.
Key requirements
- & Experience:
- Experience: 7+ years of relevant experience leading end-to-end UI/UX design and applying strategic thinking to design execution.
- Education: Advanced degree in Interaction Design, Human-Computer Interaction (HCI), or a related field.
- Tool Expertise: Prototyping expert with mastery in industry-standard software (e.g., Figma, Sketch, Axure, InVision) to create high-fidelity specifications.
- Methodology: Deep proficiency in Agile, Human-Centered Design (HCD), and Lean Experimentation, with a proven track record of validating impact with real users.
- Mindset: Exceptional problem solver, great collaborator, and a passionate advocate for optimal, seamless user experiences. What We Offer
- A purpose-driven environment where your designs directly impact healthcare professionals and patients globally.
- A vibrant, multidisciplinary digital community that fosters continuous learning, innovation, and cutting-edge UX/UI practices.
- Flexible working conditions designed to support your creativity, well-being, and professional growth. Ready to de
Company and context
- Working within a highly collaborative matrix organization, you will act as a ‘Design Integrator’ , partnering with Global Digital CX Journey Leads and product squads to ensure a visually unified, seamless, and deeply engaging digital experience across all diagnostics platforms. The Position
- You will bridge the gap between abstract customer needs and pixel-perfect execution.
- Your mission is to ensure that every digital interaction is intuitive, emotionally resonant, and aligned with global DigCX design practices.
- You will champion human-centered design and lean experimentation, validating solutions with real users to deliver a market-leading experience.
Additional details
- Join Roche, where every voice matters.
- Working within a highly collaborative matrix organization, you will act as a ‘Design Integrator’ , partnering with Global Digital CX Journey Leads and product squads to ensure a visually unified, seamless, and deeply engaging digital experience across all diagnostics platforms.
- Advocate fiercely for user-centric design, ensuring internal process efficiency never compromises the customer experience. Qualifications & Experience:
- Mindset: Exceptional problem solver, great collaborator, and a passionate advocate for optimal, seamless user experiences.
- Flexible working conditions designed to support your creativity, well-being, and professional growth.
Notes and original content
- The Position
- Advocate fiercely for user-centric design, ensuring internal process efficiency never compromises the customer experience.
- Who You Are
- Qualifications & Experience:
- What We Offer
- Ready to de
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
