Employee customer support / specialist professional provision (m/f/d) part-time / full-time — Helvetia Versicherungen
- Location
- Basel
- Contract
- full-time
- Posted
- Yesterday
Role overview
Immerse yourself in the world of Servisa, where world-class service is at the forefront.
We are looking for team players with hands-on mentality who understand prevention as a promise and are passionate about our customers.
The proximity to the insured and the person himself are consistently the focus of our work.
- Immerse yourself in the world of Servisa, where world-class service is at the forefront.
- We are looking for team players with hands-on mentality who understand prevention as a promise and are passionate about our customers.
- You independently manage a defined contract portfolio and are an important contact person for our customers.
- You will process various requests from companies, insured persons, their representatives and brokers and find suitable solutions.
Main responsibilities
- You independently manage a defined contract portfolio and are an important contact person for our customers.
- You will process various requests from companies, insured persons, their representatives and brokers and find suitable solutions.
- You perform mutations and handle challenging business cases such as payouts, distribution of free funds, purchase calculations or homeownership promotion (WEF).
- You ensure a correct and timely handling of the debt collection, dunning and operation system.
- You work closely with internal specialist positions and contribute to a high quality of service with your expertise.
- You are actively involved in the further development of our processes and our customer support. Requirements
- You have a basic commercial education.
- You have experience in social security, ideally in occupational pensions.
- You work independently, reliably and solution-oriented and enjoy direct customer contact. You communicate stylishly in German;
- Good knowledge of French is an advantage.
Application process
- You are well-versed in dealing with IT applications and enjoy working with new systems.
- Experience with MS Pension is a plus.
- You are a committed, team-oriented personality who keeps track of more complex issues.
- Immerse yourself in the world of Servisa, where we are looking for personalities who focus on sustainable solutions, provide tailor-made advice to our customers and put people first.
- If you are ready to become part of our team where sustainability and individuality go hand in hand, shape your career with Servisa.
Additional details
- You are actively involved in the further development of our processes and our customer support.
- You work independently, reliably and solution-oriented and enjoy direct customer contact. You communicate stylishly in German;
Notes and original content
- Requirements
- You work independently, reliably and solution-oriented and enjoy direct customer contact.
- You communicate stylishly in German;
Questions about this listing
What salary does Helvetia Versicherungen offer for this role?
Helvetia Versicherungen lists CHF 88'000 - 123'000 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Helvetia Versicherungen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Helvetia Versicherungen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Helvetia Versicherungen?
Use the "Apply now" button on this page — it links directly to Helvetia Versicherungen's original listing at jobs.helvetia.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
