Digital Workplace Senior Technical Engineer — Roche

Full description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a Digital Workplace Senior Technical Engineer in the Digital Workplace Core Engineering Team, part of the Digital Workplace organization in Roche Digital Technology IT global organization, you will join a team of experts in technology working to provide tools and technologies that are connecting more than 150.000 users, enabling them to work and collaborate efficiently. In collaboration with local and global Business Partners and Stakeholders, you will be providing technical consultancy to clients and affiliates across all divisions and locations at Roche, providing solutions to our Digital Workplace with state of the art technology in a modern and collaborative environment. We believe in fostering a workplace that promotes growth, collaboration, and innovation. As a leader in the industry, we are committed to creating a digital environment that empowers our employees and enhances productivity. Join us and be a part of a team that values creativity, excellence, and a forward-thinking mindset. The ideal candidate possesses a strong technical background, a passion for enhancing the employee digital experience, and a certification as a M365 Administrator. This role will be pivotal in designing, implementing, and managing digital solutions that support our dynamic workforce.

Job Responsibilities

• Lead the design, implementation, and support of our Digital Workplace solutions using M365 and other modern digital technologies
• Act as a subject matter expert for digital workplace technologies, providing guidance, technical consultancy and support to users and stakeholders
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions
• Ensure seamless integration of digital tools and platforms to enhance productivity and collaboration in partnership with other IT areas
• Manage and optimize M365 environments, ensuring security, scalability, and reliability
• Proactively identify and address potential issues, implementing preventative measures to maintain system integrity.
• Leverage Artificial Intelligence to enhance digital workplace solutions and improve user experience
• Utilize AI technologies to analyze data and provide actionable insights for optimizing workplace performance
• Explore and integrate AI capabilities in collaboration tools to enhance communication and productivity
• 3rd level Business Critical incidents and requests. Escalation management
• Document solutions and processes: Create clear and concise documentation to guide future use and maintenance
• Mentor and provide guidance to junior team members, fostering a culture of continuous learning and improvement

Qualifications

Education / Experience

• Certified M365 with hands-on experience managing M365 environments
• More than 8 years of experience in system administration on email and cloud services
• Fluent English spoken

Technical / Business Skills

• Understanding of the standard email protocols, authentication methods and networking basics (SMTP, IMAP, SPF, DKIM, DMARC,TCP/IP, DNS, etc)
• Strong hands-on technical skills, and working experience with infrastructure technologies and business applications
• Strong understanding of modern workplace technologies

Additional Qualifications

• Experience in Email Transport through Secure Email Gateways ( Fortimail, ProofPoint, Fast path or any other MTA)
• Exper