Kundendienstberater/-in Jaguar Land Rover — Emil Frey

Full description

What you should know about us The Emil Frey Group is not only a Swiss family company with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of the activities is on the import of car brands, the operation of garages, the logistics of spare and accessories as well as the provision of financial services. Emil Frey AG Münchenstein is the official sales and service partner of the Ford, Jaguar, Land Rover and Bentley brands and also offers a wide range of occasion vehicles from various brands. Their tasks

• First contact person for our customers in the service area
• Acceptance of repair and service contracts
• Competent advice on service and repair services
• Preparation of estimates and invoices
• Coordination and scheduling between customer and workshop
• Ensuring smooth running of day-to-day business
• Maintaining Customer Relationships and Active Customer Care Your Profile
• Completed technical training in the automotive sector (e.g. mechatronics specialist, automotive professional) or in the commercial sector with experience in the automotive sector
• Several years of experience in customer contact, ideally in the automotive industry
• Strong communication, organized and resilient
• High service and customer orientation
• You master German in style and negotiation, English at least at B1 level; good IT user knowledge
• Driving Licence Cat. B What we offer You will find a new challenge with exciting tasks and much more:
• Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
• An own, attractive pension fund as an independent pension institution
• A long-term business perspective
• Individual training and development opportunities
• At least 25 days holiday As you can contact us We look forward to the complete application (e.g. CV, employment certificates, etc.) via the link "Apply now!". For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (m/f/d) is waived. Female and other gender identities are explicitly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and diversity. We believe that a diverse workforce and an inclusive culture allow us to realize our full potential.
• First contact person for our customers in the service area
• Acceptance of repair and service contracts
• Competent advice on service and repair services
• Preparation of estimates and invoices
• Coordination and scheduling between customer and workshop
• Ensuring smooth running of day-to-day business
• Maintaining customer relationships and active customer support
• Completed technical training in the automotive sector (e.g. mechatronics specialist, automotive professional) or in the commercial sector with experience in the automotive sector
• Several years of experience in customer contact, ideally in the automotive industry
• Strong communication, organized and resilient
• High service and customer orientation
• You master German in style and negotiation, English at least at B1 level; good IT user knowledge
• Driving licence Cat. B