Complaint Handling Engineer - Medical Software — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- 49 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Application process
- if you are:
- Looking for an opportunity to continue growing in your career while mixing both the technical (IT) and medical fields.
- Quick technology learner. A team player who truly believes that together we can go further.
- Not afraid to fail and learn.
- Comfortable with uncertainty.
- Looking for a purpose where your work will have a real impact on patient lives. Your work
Company and context
- Accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable and Safety issues) according to ISO Quality System requirements and regulations, and needs of the Country Organizations including creation, acceptance, classification, investigation, complete documentation, on-site trouble-shooting and resolution of cases.
- Resolves cases in the assigned area, potentially requiring consultation with more senior team members on technical or process-related aspects.
- Interface with Affiliates and assumes responsibility for timely communication of quality related information to the Country Organizations.
- Supports initiatives and measures to maintain enhanced interfaces with country organizations and regional representatives.
- Analyzes data using statistical measures for determining a potential product performance issue.
- Responsible for escalating cases which cannot be directly resolved to appropriate levels and initiating further investigation and communicating case derived information as appropriate.
- Ensures cases are compliant and conform to established quality processes, standards, and regulations. Who you are:
- You own a degree in bioinformatics, computational biology, biomedical engineering, computer science, or an IT related field.
- Strong communication skills in English (written and spoken) are essential
- Work experience in the area of Software related or bioinformatics and/or in support related functions is desired. Experience reading source code
Additional details
- Join Roche, where every voice matters. As a Complaint Handling Engineer
- The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.
- Ensures cases are compliant and conform to established quality processes, standards, and regulations.
- Work experience in the area of Software related or bioinformatics and/or in support related functions is desired. Experience reading source code
- Quick technology learner. A team player who truly believes that together we can go further.
- Looking for a purpose where your work will have a real impact on patient lives.
Notes and original content
- Join Roche, where every voice matters.
- The Position
- As a Complaint Handling Engineer
- The Opportunity:
- Who you are:
- Work experience in the area of Software related or bioinformatics and/or in support related functions is desired.
- Experience reading source code
- Apply if you are:
- Quick technology learner.
- A team player who truly believes that together we can go further.
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
