Assistent Front Office Manager — Ibis Budget
NewCHF 101'500 - 154'000
Ibis Budget · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 4 days ago
SalaryCHF 101'500 - 154'000
Role overview
Company DescriptionNestled in the heart of Zurich, ibis Styles 202, rooms & Adagio 66 rooms, Zurich is hotel combo designed to cater to both leisure and business travelers with flair and flexibility.
- Company DescriptionNestled in the heart of Zurich, ibis Styles 202, rooms & Adagio 66 rooms, Zurich is hotel combo designed to cater to both leisure and business travelers with flair and flexibility.
- This unique combination brings together the creative, lively atmosphere of ibis Styles and the practical, apartment-style comfort of Adagio, offering guests the best of both worlds under one roof.Job DescriptionMain ResponsibilitiesGuest Service & OperationsAssist in monitoring daily Front Office operations, including check-ins, check-outs, reservations, and guest inquiries.Ensure a seamless and personalized guest experience from arrival to departure.Handle guest complaints and resolve issues professionally.Manage guest communication and feedback across various platforms.Supervise and support the Front Office team (reception, night auditors, shift leaders, etc.) to consistently deliver excellent service.Adhere to Front Office and ACCOR standards, including appearance, etiquette, and efficiency.Team Leadership & DevelopmentLead, train, and motivate Front Office staff to provide high-quality service.Assist in scheduling, performance evaluations, and disciplinary actions when necessary.Foster a positive and cooperative work environment.Administration & Operational DutiesOversee the use of Opera Cloud (PMS) for reservations, guest profiles, and reports.Ensure compliance with hotel policies, procedures, and Swiss labor law (LGAV).Support room inventory, pricing, and overbooking management.Coordinate with Housekeeping, Engineering, and other departments to efficiently fulfill guest requests.Assist in MICE operations, including group check-ins, event setup, and client service.Finance & ReportingAssist in preparing daily, weekly, and monthly reports (occupancy, revenue, guest feedback, etc.).Monitor Front Office expenses and participate in budget processes.Ensure accurate billing and cash handling procedures.Sales & Revenue SupportCollaborate with the Sales and Marketing team to promote hotel services and capitalize on upselling opportunities.Support the implementation of Revenue Management strategies to maximize occupancy and ADR.QualificationsRequiredProven experience in a leadership position in Front Office (Assistant, Supervisor, or similar) in a large hotel (200+ rooms).Professional German and English language skills (written and oral).
Main responsibilities
- This unique combination brings together the creative, lively atmosphere of ibis Styles and the practical, apartment-style comfort of Adagio, offering guests the best of both worlds under one roof.Job DescriptionMain ResponsibilitiesGuest Service & OperationsAssist in monitoring daily Front Office operations, including check-ins, check-outs, reservations, and guest inquiries.Ensure a seamless and personalized guest experience from arrival to departure.Handle guest complaints and resolve issues professionally.Manage guest communication and feedback across various platforms.Supervise and support the Front Office team (reception, night auditors, shift leaders, etc.) to consistently deliver excellent service.Adhere to Front Office and ACCOR standards, including appearance, etiquette, and efficiency.Team Leadership & DevelopmentLead, train, and motivate Front Office staff to provide high-quality service.Assist in scheduling, performance evaluations, and disciplinary actions when necessary.Foster a positive and cooperative work environment.Administration & Operational DutiesOversee the use of Opera Cloud (PMS) for reservations, guest profiles, and reports.Ensure compliance with hotel policies, procedures, and Swiss labor law (LGAV).Support room inventory, pricing, and overbooking management.Coordinate with Housekeeping, Engineering, and other departments to efficiently fulfill guest requests.Assist in MICE operations, including group check-ins, event setup, and client service.Finance & ReportingAssist in preparing daily, weekly, and monthly reports (occupancy, revenue, guest feedback, etc.).Monitor Front Office expenses and participate in budget processes.Ensure accurate billing and cash handling procedures.Sales & Revenue SupportCollaborate with the Sales and Marketing team to promote hotel services and capitalize on upselling opportunities.Support the implementation of Revenue Management strategies to maximize occupancy and ADR.QualificationsRequiredProven experience in a leadership position in Front Office (Assistant, Supervisor, or similar) in a large hotel (200+ rooms).Professional German and English language skills (written and oral).
Company and context
- Additional languages are a plus.Strong leadership qualities with the ability to motivate and lead a diverse team.Excellent communication skills, problem-solving skills, and organizational skills.Practical experience with Property Management Systems (PMS), preferably Opera Cloud.In-depth knowledge of hotel operations, including reservations, guest services, and night audit processes.Eligible to work in Switzerland.DesirableAccor background (experience within the Accor Group is a major advantage).Knowledge of Swiss labor law (LGAV).Experience in MICE operations and handling group bookings.Previous experience in Revenue Management and sales support.Personal AttributesPassion for hospitality and a guest-oriented mindset.Ability to work under pressure in a fast-paced environment.High attention to detail and a proactive approach to problem-solving.Flexibility to work shifts, including evenings, weekends, and holidays.Additional InformationOur OfferCompetitive salary and benefits.Opportunities for professional development within Accor.Dynamic and supportive work environment in a modern, international hotel.Training and development programs to further develop your skills.
Questions about this listing
What salary does Ibis Budget offer for this role?
Ibis Budget lists CHF 101'500 - 154'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Ibis Budget offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Ibis Budget during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Ibis Budget?
Use the "Apply now" button on this page — it links directly to Ibis Budget's original listing at careers.accor.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
