Aushilfe (w/m/d) Kundendienst Nichtleben, befristet bis Ende Februar 2027, Teilzeit/Vollzeit — Helvetia Versicherungen

Full description

Setting new standards together and shaping the future – for us, this means more than simply working through tasks. Here you work with people who take responsibility, have high demands and have the courage to go new ways. With us, you will find an environment where trust and performance go hand in hand and your ideas, initiative and contribution count. So you have the opportunity to really make a difference for our customers, your team and your personal development.

Tasks

• Processing and answering customer inquiries about the debt collection process, in particular about invoices, reminder stops and payment deadlines
• Conducting customer discussions on products and processes in the areas of motor vehicle insurance, household contents insurance, private liability insurance and assistance insurance
• Independent and case-by-case processing of customer concerns within your professional competence as well as forwarding of more complex concerns to the competent authorities
• Documentation and recording of customer requests in the CRM system
• Receiving and sharing customer feedback to continuously improve our services
• The position is limited in time until the end of February 2027

Requirements

• Commercial education or equivalent qualification completed
• Independent, structured and responsible working methods
• Strong customer and service orientation
• High communication skills as well as solution-oriented thinking and action
• Openness to new topics, processes and working methods
• Flexibility, resilience and teamwork
• Very good knowledge of German and French mandatory; further language skills (Italian or English) are advantageous

We believe in cooperation at eye level, mutual trust and people who want to take responsibility. Different perspectives help us to develop better solutions – for our customers as well as for us as a team.