ICT Onsite Support (Service Point) — Universitätsspital Basel

Full description

Tasks

• First contact point in the ICT Service Point for employees and competent support in 1st-level support for hardware, software and mobile devices
• Analysis, diagnosis and independent correction of hardware and software failures to ensure smooth IT operations
• Installation, configuration, provision and maintenance of workstations, mobile devices and other IT infrastructure
• Issuing, setting up and commissioning mobile devices as well as supporting users in technical issues
• Documentation of requests and solutions in the ticket system as well as close cooperation with internal departments and 2nd-level support teams to ensure a high quality of service

Requirements

• Completed training as a computer scientist EFZ, ICT specialist or comparable qualification with practical experience in ICT support
• In-depth knowledge of IT support, terminal management and IT infrastructures
• Strong service and customer orientation as well as enjoying direct contact with different stakeholders
• Team-capable, communication-strong and resilient personality with a professional appearance at all hierarchical levels
• Structured, independent and solution-oriented working methods as well as analytical thinking skills and high reliability

We offer

• Attractive wage policy and excellent social benefits
• Advantages for shopping, sports and leisure
• Assistance in moving and finding accommodation
• 25 holiday days plus 5 also free flexitage
• Support for further education and career planning
• Campus in the heart of Basel and the Trinational Corner
• Comprehensive childcare facilities
• Free Sports and Exercise Program