Application Specialist — Roche
- Location
- Midrand
- Contract
- full-time
- Posted
- 16 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Education: A University degree or diploma in a relevant biomedical discipline, medical laboratory sciences, or engineering.
Key requirements
- Education: A University degree or diploma in a relevant biomedical discipline, medical laboratory sciences, or engineering.
Application process
- As a Application Specialist supporting our Molecular portfolio, you will:
- Manage Advanced Inquiries: Process, track, and resolve moderate-to-high complexity customer inquiries, complaints, and system application anomalies with high technical accuracy.
- Troubleshoot Complex Systems: Evaluate application behaviors, review testing parameters, and recommend prompt corrective actions to optimize laboratory workflows.
- Formulate Action Plans: Partner closely with regional field service networks to identify persistent technical challenges and design structured plans that restore optimal operational performance.
- Drive Escalation & Reporting: Proactively identify product quality trends, logging detailed technical errors inside our Customer Relationship Management (CRM) platform to fuel global product improvement.
- Enable Knowledge Sharing: Foster a culture of learning by providing basic customer training sessions at our Scientific Center or collaborating on-site to mentor local service partners.
- Empower Sales Teams: Support commercial excellence by contributing technical and laboratory layout insights during high-value customer workshops and vendor proposals. Who You Are
- You are a analytical problem-solver who thrives on unlocking solutions to complex technical challenges.
Additional details
- Join Roche, where every voice matters.
- Empower Sales Teams: Support commercial excellence by contributing technical and laboratory layout insights during high-value customer workshops and vendor proposals.
- You enjoy connecting with people, collaborating across diverse teams, and translating complicated data into clear, actionable advice. To excel in this role, you bring:
- Note that a full job description is available at request.
- Note that relocation benefits are not available for this role. A healthier future drives us to innovate.
Notes and original content
- that a full job description is available at request.
- that relocation benefits are not available for this role. Who we are A healthier future drives us to innovate.
- Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come.
- Our efforts result in more than 26 million people treated with our medicines and over 30 bi
- The Position
- The Opportunity
- Who You Are
- You enjoy connecting with people, collaborating across diverse teams, and translating complicated data into clear, actionable advice.
- To excel in this role, you bring:
- Note that relocation benefits are not available for this role.
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Midrand. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
