Aid IT Service Desk (f/m/d) — die Mobiliar

NewCHF 73'000 - 124'500

die Mobiliar · Bern (BE)

Categoria: IT Contratto: full-time Salario: CHF 73'000 - 124'500

SalaryCHF 73'000 - 124'500

This is what awaits you

As an IT Service Desk employee: you are part of the support team, which provides first-class services and represents the business card of IT.

This is what awaits you:
As an IT Service Desk employee: you are part of the support team, which provides first-class services and represents the business card of IT.
Abgeschlossene technische oder kaufmännische Grundbildung Berufserfahrung im 1st-Level Support
Kenntnisse der gängigen Technologien und IT-Anwendungen
If we are successful, our employees will also benefit.

Abgeschlossene technische oder kaufmännische Grundbildung Berufserfahrung im 1st-Level Support
Kenntnisse der gängigen Technologien und IT-Anwendungen
Vernetzte Denkweise, hohes Verantwortungsbewusstsein sowie Kommunikationsfähigkeit
Teamorientierte, empathische und belastbare Persönlichkeit, ausgezeichnet durch eine selbständige und zuverlässige Arbeitsweise
Sehr gute mündliche Französischkenntnisse sowie gute Deutschkenntnisse in Wort und Schrift (Italienisch ist ein Plus)

In connection with the Mobiliar IT landscape, you will take care of all support requests (MS Office applications, workplace and insurance applications) from Mobiliar employees.
You and your team are responsible for the satisfactory completion of support requests.
The concerns of German and French-speaking employees (Italian is a plus) you answer efficiently.
If necessary, you bring in IT specialists:innen.
In addition, you ensure compliance with the service level and document your knowledge in our knowledgebase. This is what you bring with you:
Completed basic technical or commercial education
Professional experience in 1st-Level Support
Knowledge of common technologies and IT applications

It forms the link between internal customers and the IT organization and contributes significantly to a smooth operation with its professionalism. This is what you do with us:

It forms the link between internal customers and the IT organization and contributes significantly to a smooth operation with its professionalism. This is what you do with us:
In addition, you ensure compliance with the service level and document your knowledge in our knowledgebase. This is what you bring with you:
Very good oral French skills as well as good German skills in word and writing (Italian is a plus)
Your workload is negotiable from 40% and home office is open to you. This is what we offer: Participation in success
Each year, the distribution of a successful share and its amount is decided. Training and development
We participate in job-relevant training.
We offer various discounts for events and cultural events as well as a staff restaurant with reduced prices. Further conditions of employment Manager for cookie consents:
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It forms the link between internal customers and the IT organization and contributes significantly to a smooth operation with its professionalism.
This is what you do with us:
In addition, you ensure compliance with the service level and document your knowledge in our knowledgebase.
This is what you bring with you:
Working with us:
Your workload is negotiable from 40% and home office is open to you.
This is what we offer:
Participation in success
Each year, the distribution of a successful share and its amount is decided.
Training and development