IT Support — OTTO'S AG

Role overview

Tasks

• IT-Service Desk: First contact point for employees by phone or ticket
• Enquiry management: Analyze support requests and efficiently solve them
• Quality assurance: Ensure clear documentation in the ITSM system
• Client support: Support end devices and ensure smooth operation
• IT compliance: Actively implement IT and security standards
• User support: Support employees and make IT infrastructure understandable
• Project work: Work in IT projects and further develop our IT landscape
• Service improvement: Bring in ideas, to IT-Services continuously improve requirements
• training: IT training (e.g. B. Computer scientist EFZ, IT supporter) or comparable experience in IT support
• experience: you have solid experience with ticket systems

ITIL knowledge is a plus - knowledge: Microsoft operating systems and Office 365 are yours - further skills: you bring basic network understanding and apply this pragmatically

• We offer - field: office - pensum: 40-60% Contact

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