[Universal Genève] - Head of Retail Excellence and Conciergerie (f/m/x) — Breitling
NewCHF 83'500 - 126'500
Breitling · Geneva, GE (GE)
- Location
- Geneva
- Contract
- full-time
- Posted
- 4 days ago
SalaryCHF 83'500 - 126'500
Role overview
Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance.
Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.
Today, Universal Genève enters a new chapter.
- Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance.
- Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.
Application process
- now!
Additional details
- You sit between HQ and the boutique floor, setting the standards, KPIs, and processes that allow every market to perform at the level the Maison demands, while ensuring every client-facing moment is stitched together without a seam showing. Your Craft: Retail Operations & Standards
- You will oversee stock and merchandising management, ensuring inventory levels, product presentation, and replenishments consistently reflect the Maison standards across all locations. Conciergerie & VIC Experience
- You will ensure that every interaction with a VIC or VVIC client reflects the Maison’s standards of discretion, warmth, and absolute attention to detail. After-Sales & Client Delivery
- You will support the Boutique Director in building the boutique’s internal culture of excellence, coaching the team on service standards and best practices. What Will Make You Successful:
- Home office (depending on position requirements) Development opportunities
Notes and original content
- You sit between HQ and the boutique floor, setting the standards, KPIs, and processes that allow every market to perform at the level the Maison demands, while ensuring every client-facing moment is stitched together without a seam showing.
- Your Craft: Retail Operations & Standards
- You will oversee stock and merchandising management, ensuring inventory levels, product presentation, and replenishments consistently reflect the Maison standards across all locations.
- Conciergerie & VIC Experience
- You will ensure that every interaction with a VIC or VVIC client reflects the Maison’s standards of discretion, warmth, and absolute attention to detail.
- After-Sales & Client Delivery
- You will support the Boutique Director in building the boutique’s internal culture of excellence, coaching the team on service standards and best practices.
- What Will Make You Successful:
- Home office (depending on position requirements)
- Referral program
