Supporter: in quality assurance — Brack.Alltron AG

NewCHF 62'000 - 94'000

Brack.Alltron AG · Mägenwil (AG)

Categoria: Sanità / Ospedali Contratto: full-time Salario: CHF 62'000 - 94'000

SalaryCHF 62'000 - 94'000

Tasks

Receive, review and process administrative support and quality requests as RMA, complaint or return cases

Processing independently internally, for example through logistics or product management, as well as externally caused quality cases, for example by manufacturers or transport companies

Working closely with customer service, technical support, logistics, purchasing, product management and sales

Contact suppliers and manufacturers in writing and by telephone if necessary and agree suitable solutions

Identify and forward abnormalities such as increased RMA quotas, theft or possible fraud attempts

Identify process optimizations, develop concrete solutions and promote their implementation together with the participating specialist areas

Practical experience in customer service, after-sales service, complaint management or quality assurance

A good technical understanding, ideally in the electronics or commercial environment

Receive, review and process administrative support and quality requests as RMA, complaint or return cases
Professionally accompany customer complaints and escalations in writing

Receive, review and process administrative support and quality requests as RMA, complaint or return cases
Professionally accompany customer complaints and escalations in writing
Receive credits or subsequent shipments based on an informed case assessment
Processing independently internally, for example through logistics or product management, as well as externally caused quality cases, for example by manufacturers or transport companies
Working closely with customer service, technical support, logistics, purchasing, product management and sales

suppliers and manufacturers in writing and by telephone if necessary and agree suitable solutions
Identify and forward abnormalities such as increased RMA quotas, theft or possible fraud attempts
Identify process optimizations, develop concrete solutions and promote their implementation together with the participating specialist areas Requirements
Practical experience in customer service, after-sales service, complaint management or quality assurance
A good technical understanding, ideally in the electronics or commercial environment
Joy of written contact with demanding customers: inside; Telephone exchange is possible punctually Stylistic German in Word and Writing Good knowledge of French;
Knowledge of Italian or English is an added advantage
Secure handling of Microsoft Office and digital work equipment
A quick understanding as well as the ability to assess connections in a networked way A forward-looking, reliable and conscientious way of working
Strong communication skills, empathy and a high service orientation

Contact suppliers and manufacturers in writing and by telephone if necessary and agree suitable solutions
Identify process optimizations, develop concrete solutions and promote their implementation together with the participating specialist areas
Joy of written contact with demanding customers: inside; Telephone exchange is possible punctually Stylistic German in Word and Writing Good knowledge of French;
A quick understanding as well as the ability to assess connections in a networked way A forward-looking, reliable and conscientious way of working
Entrepreneurial thinking and the willingness to take responsibility for suitable solutions

Requirements
Joy of written contact with demanding customers: inside;
Telephone exchange is possible punctually
Stylistic German in Word and Writing
Good knowledge of French;
A quick understanding as well as the ability to assess connections in a networked way
A forward-looking, reliable and conscientious way of working