ServiceNow Specialist CSM and Project Manager — Kantonale Verwaltung Zürich
NewCHF 101'500 - 154'000
Kantonale Verwaltung Zürich · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 5 days ago
SalaryCHF 101'500 - 154'000
Role overview
Canton of Zurich Financial Directorate Office of Informatics Service No. 4 Specialist/in CSM and Project Manager 80
100% The Office of Informatics (AFI) is the IT competence centre of the Canton of Zurich.
- Canton of Zurich Financial Directorate Office of Informatics Service No. 4 Specialist/in CSM and Project Manager 80
- 100% The Office of Informatics (AFI) is the IT competence centre of the Canton of Zurich.
- Management or sub-project management of demanding Service-No-Mar projects as well as co-operation in key roles in strategic projects
- Analysis, acceptance and coordination of requirements with specialist areas, stakeholders and external implementation partners
Main responsibilities
- Management or sub-project management of demanding Service-No-Mar projects as well as co-operation in key roles in strategic projects
- Analysis, acceptance and coordination of requirements with specialist areas, stakeholders and external implementation partners
- Further development of the Service-No-Mar platform and its modules with a focus on CSM processes and functionalities
- Consulting and support of internal customers in professional, process and technical issues
- Responsibility for the technical and technical design of solutions and control of implementation by external partners
- cooperation in the development and development of operation, support and governance of the Service-No-S-Platform
- participation in the introduction and further development of ITSM, ITOM, SAM, CIM, AI functionalities and other innovative Service-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S-S Designers or lanterns
- Experience in the analysis, design and optimization of business processes
- Good technical understanding of modern IT technologies, especially in the field of cloud & access management, cloud platforms (Azure) as well as interfaces and integrations
- Experience in cooperation with external providers and implementation partners
Application process
- If we have sparked your enthusiasm, apply to us.
- It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for the Directorates, authorities, legal administration and independent institutions.
- The Office is responsible for implementing the new Information and Communication Technology (ICT) strategy.
- To strengthen our Business Services IT team, we are looking for a committed person who is developing our Service-No-Snow Platform with a focus on Customer Service Management (CSM).
- Together, we are driving forward digitalization and automation of canton-wide processes.
- We look forward to receiving your application!
- Please use the online tool, we can only accept applications that will be received via the tool.
Contacts
- If you have any questions, Artur Gabor (Group Manager Business Services IT) will be happy to give you information at tel.-no.: +4143 259 48 76.
- Your new environment: Office of Computer Science (Office of Computer Science) Pensum: 80-100%
Additional details
- High sense of responsibility, initiative and a healthy enforcement capacity
- Demanding and varied projects with cantonal impact A lot of creative scope and modern service-technologies A team with an open and appreciative cooperation
Notes and original content
- Demanding and varied projects with cantonal impact
- A lot of creative scope and modern service-technologies
- A team with an open and appreciative cooperation
