Service Fulfilment Operations Specialist — IKEA
- Location
- Spreitenbach
- Contract
- full-time
- Posted
- Yesterday
Role overview
Who you are
The overall purpose of this role is last mile route planning for customers’ services.
You will be responsible for maintaining and changing various parameters in our transport management system to efficient routes and securing an excellent service experience for our customers.
- Who you are
- The overall purpose of this role is last mile route planning for customers’ services.
- Your responsibilities Responsible for route planning
- adjusting fleet, approval, communication to Transport Service Providers
Main responsibilities
- Your responsibilities Responsible for route planning
- adjusting fleet, approval, communication to Transport Service Providers
- you will be an operating part of the team that monitors our route planning 6 days a week.
- Implementing quality and processes with steakholders (training/follow-up).
- Responsible for continuously fine-tuning our route planning tool to ensure optimal performance with our various Transport Service Providers.
- Analyzing data sets, creating reports and bringing insights that support last mile operations and cost development.
- Administrating and updating fleet data as well as adjusting capacity parameters in our route planning tool.
- Documenting and optimizing all processes.
- Ability to stay focused and think clearly when unexpected situations occur and take the needed corrective actions on various types of deviations to safeguard our last mile delivery precision and to meet our customer expectations.
- It is essential that you have a very close cooperation with both our Remote Customer Meeting Point (RCMP), our different Transport Service Providers and the Fulfilment Units, as all these stakeholders can have input or changes to specific customer deliveries.
Application process
- Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.
- That's it from us.
- That was a lot of information.
- We'd love to find out more about you.
- Just click on 'Apply now' and off you go.
- We review applications on an ongoing basis and may stop the application process as soon as we have found the right person.
- So please apply as soon as possible.
Additional details
- Your responsibilities Responsible for route planning
- We’re passionate about working together to improve the customer experience at IKEA!
- It also means saying 'thank you'! Our way of saying thank you:
- 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers Very attractive social benefits
- We pay between 85% and 100% of your yearly travel ticket Free parking facilities
- Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes) Bonus payments for all employees
Notes and original content
- Your responsibilities
- Responsible for route planning
- Good to know
- It also means saying 'thank you'!
- Our way of saying thank you:
- 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
- Very attractive social benefits
- We pay between 85% and 100% of your yearly travel ticket
- Free parking facilities
- Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
Questions about this listing
What salary does IKEA offer for this role?
IKEA lists CHF 69'500 - 93'500 gross per year for this position in Spreitenbach. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does IKEA offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with IKEA during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at IKEA?
Use the "Apply now" button on this page — it links directly to IKEA's original listing at jobs.ikea.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
