Service Application specialist — Roche
- Location
- Kazakhstan
- Contract
- full-time
- Posted
- 12 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Application process
- Our Professional service team is the primary liaison/customer representative throughout the implementation, Roche solution correlation, and future clinical application support.
- Includes planning and coordination for the implementation and customer training, as well as problem solving issues that arise for customers throughout the life cycle of the solution.
- As Application Specialist, you will provide first level application support on site, by phone or remotely to all customers, serving them as subject matter expert. What You Will Do:
- Customer Training: Conduct high-quality, hands-on training for laboratory personnel on instrument operation, software, and assay workflows.
- On-Site Support: Assist during the installation and start-up phases of new instruments, ensuring a smooth transition for the client.
- Troubleshooting & Optimization: Provide expert application support, troubleshoot issues, and optimize laboratory workflows.
- Cross-Functional Collaboration: Partner closely with Service Engineers and Marketing teams to ensure maximum customer satisfaction and system uptime.
- Continuous Learning: Stay up-to-date with the latest technical updates and medical diagnostics trends. Requirements for the role:
Additional details
- Join Roche, where every voice matters. Location: Astana or Almaty, Kazakhstan
- Travel: Up to 70% (Field-based across the region)
- As Application Specialist, you will provide first level application support on site, by phone or remotely to all customers, serving them as subject matter expert.
- Continuous Learning: Stay up-to-date with the latest technical updates and medical diagnostics trends. Requirements for the role:
- Kazakh, Russian, English – fluently & tech-speaking level; Ability to travel often
- Can work as a field based individual contributor with independence and autonomy. A healthier future drives us to innovate.
Notes and original content
- Join Roche, where every voice matters.
- The Position
- Location: Astana or Almaty, Kazakhstan
- The Opportunity:
- What You Will Do:
- Continuous Learning: Stay up-to-date with the latest technical updates and medical diagnostics trends.
- Requirements for the role:
- Kazakh, Russian, English – fluently & tech-speaking level;
- Ability to travel often
- Can work as a field based individual contributor with independence and autonomy.
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Kazakhstan. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
