Senior Insight Manager - Brand & Experience Tracking, 80-100% — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- Yesterday
Role overview
At Zurich, our ambition is to put customers at the heart of everything we do and become the insurer of choice by building meaningful relationships that earn customer loyalty over time.
Over the past several years, we have made significant progress in building customer thinking into our strategy, products, services and ways of working.
However, there is still more to do to ensure customer perspectives consistently shape decisions across the organisation and become embedded in our everyday mindset and culture.
- At Zurich, our ambition is to put customers at the heart of everything we do and become the insurer of choice by building meaningful relationships that earn customer loyalty over time.
- Over the past several years, we have made significant progress in building customer thinking into our strategy, products, services and ways of working.
- Strong analytical skills with experience working with large datasets and statistical tools (e.g.
- Excel, SPSS), turning data into actionable recommendations. A degree (e.g.
Key requirements
- Strong analytical skills with experience working with large datasets and statistical tools (e.g.
- Excel, SPSS), turning data into actionable recommendations. A degree (e.g.
- Fluent English, with excellent written and verbal communication skills.
Application process
- Bring external best practice, innovation and emerging AI capabilities into Zurich's insight ecosystem to continuously enhance how we generate and apply insight.
- We look forward to receiving your online application today!
Additional details
- Reporting to the Head of Global Brand Tracking & NPS, this role will focus on understanding how our brand health created through our products, services and experiences shapes customer perceptions and behaviours, and ensuring those insights are translated into actions that improve customer outcomes and business performance. As Senior Insight Manager you will:
- Work location is Zurich with travel potentially required up to 10% As Senior Insight Manager, you will bring:
- Be part of a team that is creating a brighter future together.
Notes and original content
- Reporting to the Head of Global Brand Tracking & NPS, this role will focus on understanding how our brand health created through our products, services and experiences shapes customer perceptions and behaviours, and ensuring those insights are translated into actions that improve customer outcomes and business performance.
- What you will do
- As Senior Insight Manager you will:
- Work location is Zurich with travel potentially required up to 10%
- What you bring
- As Senior Insight Manager, you will bring:
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 68'000 - 103'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
