Kundenbetreuer:in Customer Center — PostFinance
- Location
- Zofingen
- Contract
- Full-time
- Posted
- 25 days ago
Full description
At PostFinance’s Customer Center, our focus is on providing first-class service to our customers. Our goal is to understand their financial concerns and to inspire them through friendly and competent advice. We strive to create a positive experience in every interaction and to strengthen the connection of our customers with PostFinance. As a future member of the Customer Center, you will become part of this mission and have the opportunity to work in a dynamic environment and contribute directly to the success of PostFinance. Sounds exciting? Then we look forward to your application – newly also quite simply via WhatsApp.
You can do that.
- As the first contact person for our customers: inside you take over the professional processing of their telephone and written inquiries about our products and services
- You proactively identify and exploit sales opportunities by offering our customers products and services tailored to their needs
- With your empathetic, communicative and open nature, you inspire our diverse customers and create a positive customer experience.
You bring that with you
- Completed basic education or experience in the service sector
- Enjoy telephone customer contact, ideally already with experience in customer service and sales
- Excellent oral communication skills in German as well as in a second national language (French or Italian)
- Experienced in the parallel use of several IT applications and communication tools (telephone, email, chat)
- Ability to cope with changing shifts in a fast-moving environment and to respond sensitively to the diverse needs of our customers:
- During the introductory phase, which you complete on site at the site (usually 3 to 6 months, depending on your previous knowledge and experience), you work at least 50%. After that, you can adjust your employment level if desired and work in the home office after consultation with your manager. Your working hours vary from Monday to Friday between 08:00 and 20:15 and Saturdays between 08:00 and 17:15
Questions about this listing
What salary does PostFinance offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zofingen is CHF 74'000 - 113'500 gross per year — an estimate, not a figure communicated by PostFinance. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does PostFinance offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with PostFinance during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at PostFinance?
Use the "Apply now" button on this page — it links directly to PostFinance's original listing at jobs.postfinance.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
