Manager of the Personality Injuries Complaint Management System — EPFL
NewCHF 83'500 - 126'500
EPFL · Lausanne (VD)
- Location
- Lausanne
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 83'500 - 126'500
Role overview
Mission Join EPFL and contribute to a respectful work and study environment where everyone knows who to turn to.
EPFL is putting in place a new institutional framework for managing complaints of personality damage and conflict management.
You first accompany the implementation, then ensure the operational control and coordination on a daily basis.
- Mission Join EPFL and contribute to a respectful work and study environment where everyone knows who to turn to.
- EPFL is putting in place a new institutional framework for managing complaints of personality damage and conflict management.
- Main tasks and responsibilities Pilotage and coordination
- Ensure the operational coordination and daily monitoring of the arrangements, files, actions and decisions, in accordance with deadlines and institutional procedures.
Main responsibilities
- Main tasks and responsibilities Pilotage and coordination
- Ensure the operational coordination and daily monitoring of the arrangements, files, actions and decisions, in accordance with deadlines and institutional procedures.
- Coordinate the internal, consistent, timely and confidential treatment of situations transmitted by the external body responsible for receiving complaints and preliminary investigation, including by bringing together the internal committee analysing the investigation and its recommendations.
- Provide a point of contact and guidance for key internal stakeholders and the external forum.
- Prepare and coordinate the governance sessions of the system, prepare minutes and ensure the traceability of follow-up and decision-making elements.
- Transverse collaboration and continuous improvement
- Work closely with the units responsible for prevention, support and support for a coordinated and coherent approach.
- Structure, document and evolve the coordination procedures, tools and modalities of the system.
- Participate in the evolution of the institutional mechanism for managing personal injury.
- Reporting Contribute to data consolidation, monitoring of indicators and institutional reporting related to personality damage. Profile
Company and context
- It is a position with a high human impact, at the crossroads of organization, collaboration and discernment, for a person who knows how to combine procedural rigour and situational sense.
- Excellent organizational, coordination and structuring capabilities for complex processes.
- Service orientation and sense of user experience.
- Very good relational and communication skills in French and English, with ease to collaborate with various interlocutors in a sensitive environment.
- A strong sense of confidentiality, discernment and ethics, a spirit of analysis and capacity for synthesis. We offer
- A position where you will have the opportunity to build, analyse, propose improvements to bring real added value
- A stimulating, dynamic and multicultural working environment within our Vice-President for Human Development
- Attractive working conditions that promote balance, development and professional commitment.
- Information Effective date: As soon as possible Min occupancy rate : 80.00 Max occupancy rate : 100,00 Type of contract: CDI Reference: 2325
Additional details
- Reporting Contribute to data consolidation, monitoring of indicators and institutional reporting related to personality damage.
- A strong sense of confidentiality, discernment and ethics, a spirit of analysis and capacity for synthesis.
