Leiter/in ICT Support Onsite — Kantonsspital Aarau (KSA)

Full description

Tasks

For the further development of our ICT Onsite Support Team, we are looking for a committed and experienced leader. Together with your team, you ensure professional, customer-oriented on-site support for our users and contribute significantly to the continuous development of the service quality and the perception of ICT in the hospital.

• Personnel, professional and organizational leadership of the Onsite Support team
• Ensuring professional, customer- and service-oriented on-site support for the clinical and administrative areas of Kantonsspital Aarau AG
• Coordination and prioritization of the onsite support team as well as ensuring needs-based resource planning
• Ensuring high quality in incident, request and escalation management within the area of responsibility
• Experience in the application of service management tools as well as in the data-based control and continuous development of support processes using KPIs
• Close cooperation with the ICT Service Desk and the infrastructure, application management, medical technology and other ICT specialist areas for efficient handling of complex faults and service requests
• Promotion and further development of knowledge management and ensuring up-to-date and high-quality support documentation
• Participation in ICT projects and ensuring the operational implementation of new solutions and services

Requirements

• Several years of management experience as well as pleasure in the management and further development of employees
• Several years of professional experience in ICT support or workplace environment, ideally in healthcare
• Further education in the field of computer science, service management or leadership (HF/FH or comparable) is advantageous
• Very good knowledge in the field of workplace services, hardware and software, Microsoft Windows, Microsoft 365, devices and peripherals
• Independent, structured and solution-oriented working method
• High service and customer orientation as well as enjoyment of direct contact with users
• Communication strength and confident appearance towards specialist areas, medical profession, nursing and management
• Strong teamwork and enjoyment of cross-divisional collaboration

Welcome to the Cantonal Hospital Aarau (KSA). Whether in the Cantonal Hospital Aarau, at the locations KSA Bahnhof Aarau, KSA Lenzburg or KSA Frick – we are there for you around the clock. With our wide range of services, from basic care to highly specialized medicine, we are competent and reliable at all locations.